Westport Vacation Rental: Walk to Beach!

Reviews

• 5/5

  Beautiful condo, loved all daily supplies, all the little extras like bluetooth speajer, cooler, roll away bed, tons of blankets. Easy to access resturants and shopping.

  *This review was originally posted on Vrbo

• 3/5

  Property amenities and location are great! Very close to ocean and very nice pool/hot tub/clubhouse. It’s also within walking distance to two restaurants.We were notified three days before our arrival that due to construction, the “patio” would be inaccessible. We had wrongly assumed this meant the community patio, but it meant the balcony for the unit. The entire front of the building the unit is in is under construction with work being done from 8a-5p Monday through Friday. There were construction workers on the balcony and outside of windows hammering and using nail guns. We were out and about most of the day so it didn’t disturb us too much, but it appears this construction will not be completed for several weeks.Unit was comfortable and had what we needed. Wi-fi access is great and the living room has comfortable furniture. One issue was the dryer made a loud screeching noise when turned on. I notified the contact we were provided but the contact never responded. We avoided using the dryer so getting beach towels dry after the beach or pool was pretty tricky without a dryer or a balcony to hang them on. Also, the unit is very hot despite the heat being off. There are two fans provided, but it was difficult to have the windows open during the construction.We absolutely loved the location and the unit will be great once the construction is completed and dryer is fixed, but communication with rental contact needs improvement.

  *This review was originally posted on Vrbo

• 2/5

  The listing for the unit we stayed in was inaccurate. Don’t be fooled by the words “steps from the beach” unless you think 1/8 of a mile fits that description.Additionally, the unit was filthy and the patio furniture had been moved inside the unit because the balcony was being worked on. The furniture was stained, there was plastic over the windows in the bedroom which made adequate ventilation impossible without leaving the front door to the unit open.And the kicker is that when I contacted the person that supposedly managed unit for the owner and relayed my concerns, I was told he would forward to the owner for a response. To this day I have not received a response from the owner, and the manager refused to respond to repeated attempts at contact after the initial response. The company Evolve is involved with Vrbo in some capacity for managing this property and I also reached out to them with my concerns while staying at the unit. No response from them either until after the trip had ended. I gave them more details of my frustrations and they ended up saying they couldn’t substantiate my claims despite the fact I sent them a picture of a dirty toilet and said they could see the stained furniture for themselves if they went and looked.This is by far the worst experience I’ve had using Vrbo. The lack of response from the property POC and Evolve is particularly irritating because at the very least, most of the problems could have been addressed during our 1 week stay.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner:
  "Hi Shawn, we were surprised and disappointed to hear of the negative experience you had at our property. We were assured by Evolve that all guests were notified in advance of the property renovations underway this summer, which included patio and window replacements, and that each guest was offered the opportunity to cancel without fees or keep reservations with a 10% discount on the nightly rate for the inconvenience. 
  
  We did receive communication from Evolve that the items submitted were reviewed, and it was determined that no further action was necessary. I have since been in contact with you to extend an additional discount. Our goal is always to ensure guests have a positive experience, so rest assured, no concern goes ignored. We wish you the best on your future travels."

• Razor clam weekend

  5/5

  Great beach condo, very clean and cozy! Washer and dryer was a huge plus! Our family enjoyed our stay!

  *This review was originally posted on Vrbo

• No complaints the tay was good.

  3/5

  Nice location

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Nasarullah, We were happy to hear you enjoyed the location and everything was good.
  
  We wish you had reached out if you needed anything, we aim for a 5-star review from all our guests.