Family-Friendly Provo Vacation Rental Near BYU!

Reviews

• Just Okay

  3/5

  The place was not very clean and was missing kitchen supplies such as pans to cook with. There was also trash just outside the front door going in that were never cleaned up. I reported it to the host but never heard back. We ended up taking it all out to the trash can when we left the property. Would not stay in this property again. It was just okay!

  *This review was originally posted on Vrbo

  Manager's Response:

  Shared from the owner:
  
  "Hi Jill, Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and appreciate the opportunity to address your concerns.
  
  We strive to maintain a high standard of cleanliness, and it’s disappointing to learn that we fell short during your stay. We have investigated the matter and found that our cleaners, who use a different entrance, may have missed the trash left outside the front door. We will ensure our team checks all entrances thoroughly moving forward.
  
  Regarding the kitchen supplies, we had recently stocked the property with a selection of new pots and pans. Unfortunately, it appears that a previous guest may have taken some of them. We understand how this could have affected your stay and are sorry for the inconvenience. In the future, if any items are missing or needed, we can promptly provide additional supplies from our stock.
  
  We could not find any correspondence from you regarding these issues, and we apologize if there was a miscommunication. We are committed to improving our response process to ensure all guest concerns are addressed promptly.
  
  We appreciate your feedback and are taking steps to rectify these issues. We hope you’ll consider giving us another chance to provide a better experience in the future."

• Neat setup

  4/5

  Had a good stay place was clean.

• Good location

  4/5

  Excellent location, very clean. Poor communication with manager.

  *This review was originally posted on Vrbo

• Nice clean updated unit

  4/5

  We loved it, loved the rooms, the tvs, the popcorn maker was awesome. But.....

  There was no pan or skillet to cook with. There were some pots, but that was it. There weren't enough bath towels. There were no dish rags or kitchen towels, broom, etc.

  Just a few items that were missing that would have made it even better.

  *This review was originally posted on Vrbo