Modern Moab Townhome w/ Private Hot Tub & Patio!

Reviews

• I will stay here again

  5/5

  Very nice property, very clean and close to town. Nice neighborhood. Also has room to park trailers.

  *This review was originally posted on Vrbo

• Loved the hot tub and pool!

  5/5

  We enjoyed our stay and the pool was an unexpected bonus!

• Great house, great time!

  5/5

  We had a great time celebrating Thanksgiving in Moab. The house was perfect for our group of six.

• Great stay and location

  5/5

  Great stay! The townhouse was clean, with a fenced yard that was perfect for our dogs. We’d definitely stay here again!

• Property not kept up very dissatisfied.

  2/5

  We stayed at a VRBO in Cedar City UT for 5-nights prior to this Moab VRBO that property was a 10for everything. Upon arrival at the Moab VRBO property the condo was hot, could not get any TVs to work the outside electrical box attached to the condo cover was off laying on the ground and a wire was cut. As well as several blinds were not working, they had a note on them to not use. Do not advertise nice views of the mountains if you cannot raise blinds to see them. The hot tub lights did not work the whole time of our stay. There was only one hairdryer for downstairs none for upstairs bathroom making it very in convention. I called the contact person Shelly to let her know issues. She came right over and was able to get hot tub working said someone would be by tomorrow and put chemical in and look at the light not working. She was able to get one TV to work downstair said would send man by tomorrow to get all TV's working and see what the cut line in electrical box was. Someone came by the next day and got cover put on electrical box, as well as the 2 TV's downstairs working however my room upstairs never had a TV for the complete stay as well as another upstairs bedroom. The coffee pot was disgusting when we made coffee slime and burnt tasting the first morning. We ran vinegar thru it to clean 3 time before coffee tasted ok. On our 3day of the stay we were going to wash towels used in hot tube and found out the dryer would not heat on any cycle, there was another dryer in the

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Sandra, we appreciate you taking the time to share such detailed feedback. After reviewing your comments with the homeowner, they wanted to respond to each point to provide some context:
  
  -Prior to your arrival, there was a power outage in the area, which seems to have caused several electrical issues in the home. The thermostat had defaulted to a higher temperature but our local contact, was there within 10 minutes of your call, and you had already adjusted it to start cooling.
  -We were able to get streaming services working on the TVs the first evening. Live TV was restored by the cable company the following morning, and the cable box cover was secured at that time. We confirmed after your stay that all TVs, including those upstairs, were working properly.
  -We understand the frustration with the blinds. The homeowner is aware that two blinds are not functioning correctly and has already arranged for replacements from a local company. For clarification, these particular windows face the neighboring property rather than the mountains.
  -The hot tub was inspected, and while the lights could not be fixed during your stay, the jets and heat were fully operational. We offered to bring out a technician that evening, but we followed your preference to address it the next day.
  -We’re sorry the coffee pot wasn’t up to standard. This feedback has been shared with our cleaning team to ensure all appliances are thoroughly checked before each guest’s arrival.
  -The dryer did have a malfunction on your last day. This was an unexpected issue with a newly installed unit. We made arrangements for you to use a dryer in a nearby property, and a new dryer was installed immediately after your stay.
  The homeowner is committed to providing a comfortable and enjoyable experience, and we’re grateful that you allowed us to resolve these issues during your stay.
  
  Thank you again for sharing your insights!