Hot Tub & Fire Pit: 'Zion Haven' in Hurricane!

Reviews

• Somewhat disappointed

  3/5

  We didn’t realize there was no stove (but there is a hot plate) so my plans to bake were thwarted. Also this is a basement unit and we could hear people stomping around upstairs (waking us up). The “fire pit” is a propane fire. Overall it was okay, but for the price we were disappointed.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Julie, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We’ve updated the listing to clarify that this is a basement unit with a private entrance, two bedrooms, and one bathroom
  - We’re sorry about the noise disturbance—there was a one-time issue with our son that’s been taken care of to help ensure quieter stays moving forward
  - The listing doesn’t advertise an oven, but we do provide a hot plate and other essentials to help guests prepare simple meals
  - The fire pit is propane, chosen for safety and ease of use so guests can enjoy it without the hassle of wood or smoke
  
  Thanks for taking the time to leave your review.

• A

  5/5

  A

  *This review was originally posted on Vrbo

• Loved it!

  5/5

  It was perfect in location, size, cleanliness and comfort!

  *This review was originally posted on Vrbo

• Loved it!

  5/5

  We loved this house. It was very clean and roomy, the hot tub was on and waiting for us when we arrived. We were 3 couples and there was so much room to hang out together or get away for personal time! We all felt the beds were very comfortable which is very important after long hikes. I was a little hesitant to book this house as I thought we needed to be in Springdale since most of our days were going to be in Zion. However, the drive to Zion was very short (maybe 25 minutes or so) and we ended up loving Hurricane! We found some excellent restaurants in Hurricane and we appreciated being close to stores to pick up last minute items. We all would definitely stay here again when in the area, it was perfect!

• Very Strange Place

  2/5

  The host gave us good parking instructions prior to arrival which was nice.

  Hot tub Was hot and ready to go and towels were stocked.

  Game room was awesome with plenty of games!

  Cool Hike close to the property.

  _____________________________

  No Propane tank for the BBQ.

  Outdoor fire had propane but did not work.

  Water Filter Pitcher in kitchen was moldy and gross.

  We were relaxing and hanging out after a hike at Zion and some kid from the household said he needed to go through the house? it was locked obviously so he could not get in. He needs a key or a hide-a-key or something. Very unprofessional hosting etiquette.

  Literally hair and grime from previous guest in every corner of the bathrooms.

  Master bathroom was stinky as soon as we walked in.

  Bugs and dirt in every window seal.

  Host seems strict on sound but you can literally hear people through a door in the kitchen. Honestly feels like you are tiptoeing around this place.

  ---We were loud outside on the last night and we feel bad about that but this place was just strange. Overall the location was good but will definitely be choosing a different property next time around.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for your feedback, Brady. We’re glad to hear you enjoyed several aspects of your stay, including the parking instructions, hot tub, game room, and the nearby hike.
  
  I would like to address some of the concerns you’ve raised:
  
  - Propane & Outdoor Fire Pit: We apologize for any inconvenience regarding the BBQ and fire pit. While the fire pit had propane, it seems there may have been a malfunction. We’ll ensure both are fully operational for future guests.
  
  - Water Filter Pitcher: This is certainly not up to our usual standards, and we’ve replaced the pitcher to ensure it's clean for all future guests.
  
  - Unannounced Visit: Regarding the incident where someone tried to enter the property, I assure you that I have no children currently residing on the property, nor did anyone from my household attempt to enter during your stay. It’s possible that there was a misunderstanding, but we will review this carefully to prevent any similar occurrences in the future.
  
  - Cleanliness Concerns: Cleanliness is a top priority for us. I personally inspect the property after it is cleaned, and I am very disappointed to hear about the issues you mentioned. We will be revisiting our cleaning procedures to ensure that these kinds of oversights do not happen again.
  
  - Noise Sensitivity: While we strive to provide a peaceful environment, we understand that sound can travel in older homes.
  
  Thank you again for staying with us, and we appreciate your feedback. It helps us improve, and we hope you found some memorable moments during your trip.