Steps to Lift: Spacious Mtn-View Brian Head Condo

Reviews

• 1/5

  The condo was left unlocked with no key in the lockbox, was not cleaned with dirty floors, counters, kitchen, bathrooms. Laundry was piled by the washer and dryer. We checked in at 4PM and waited until 8PM with no one being sent to clean the home. We had to drive 30 minutes down the mountain to check into a hotel for the night and find another rental. Most awful experience ever!!!

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for sharing your feedback. We’re truly sorry for the condition of the condo upon your arrival and understand how upsetting that experience must have been, especially after traveling. We followed up with the owner, who would like to address the following:
  - Upon being notified, we immediately attempted to arrange an emergency cleaning; however, due to the holiday evening, we were unable to secure service at that time.
  - We worked closely with Evolve to offer multiple accommodations, including a full refund for the stay, assistance with alternate lodging for the night, and other available options. These accommodations were communicated promptly but ultimately declined.
  - While we regret that a resolution meeting your expectations was not possible, we sincerely apologize for the inconvenience and frustration this situation caused.
  We appreciate you bringing this to our attention, as it allows us to review procedures and take steps to help prevent this from happening in the future.

• Great place for ski/snowboard

  5/5

  Place was great for a skiing and snowboarding getaway! Right in front of giant steps lifts and lodge!

• Big, and good views.

  4/5

  Lots of space.

• Great view

  5/5

  Right across from big steps with a huge window to gave at the mountain.

• Our stay in Brian Head

  4/5

  We had a wonderful time in Brian Head. Location was great and the space was great. I would have given a 5 star but there were just a few things that made us give it a 4 star. I think they are mentioned in other reviews. The garage was an issue. My husband realized there was a lock on the inside that needed to be unlatched. That should be mentioned. There were a couple broken chairs. I thought the main bedroom bed upstairs was broken only to find out on the 3rd night the slates had moved. Maybe check that between guests or fix it. Other then those things everything was great. We will definitely be back!!