Walk to Slopes: Brian Head Condo w/ Hot Tub Access

Reviews

• Mattress is so bad.

  2/5

  The mattress is so bad I’d advise anyone looking to book this location to book elsewhere. Everything else about our stay was fine but the mattress is so bad this condo should be avoided totally. The mattress has significant indentations/ dips on both sides making this bed impossible to get any rest in either side. I’ve slept better camping. I saw another review about how bad the mattress is but thought it can’t be that bad- it is. This condo should not be rented again until this is replaced and verified.

  *This review was originally posted on Vrbo

  Manager's Response:

  Homeowner's Response:
  "Hi Annette, thank you for sharing your feedback with us. We're sorry to hear that the mattress negatively impacted your stay. While we replaced the mattress in 2020 with a high-quality option, it's clear that it may not be holding up as expected. We understand your concern, and we'll look for ways to improve our guests' comfort.
  We appreciate you bringing this to our attention and hope you'll consider staying with us again."

• Great stay... but...

  3/5

  Everything was fine with the unit, cozy, quaint - all of it. But I'm seriously tempted to do my star ratings down to 1 or 2 simply because of the mattress! It was SO bad that it'll be a notable memory in what was otherwise a fantastic trip in every way. But the mattress, and it's appalling age and deteriorated quality is to important for it not to end up being a big blemish. I'd tell people not to stay here because of it. Gotta get a new one!!

  *This review was originally posted on Vrbo

  Manager's Response:

  Oliver, thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found the unit cozy and quaint, contributing to an overall fantastic trip.
  
  However, we are genuinely sorry to hear about your discomfort with the mattress. We understand how crucial a good night's sleep is, especially when you're away from home. Our aim is always to provide a comfortable and enjoyable experience for all our guests, and it seems we fell short in this aspect for you.
  
  Regarding the mattress, we want to assure you that we take such feedback seriously. The mattress, purchased on December 14, 2020, is a quality product with a 20-year warranty and was selected with guest comfort in mind. However, we recognize that mattress preferences can be highly personal and subjective. To date, we haven't received similar feedback, but we understand that does not diminish your experience.
  
  In response to your concerns, we are in discussions with the furniture company to explore options for replacing the mattress with a model that might better suit a wider range of preferences. Our guests' comfort is of the utmost importance, and we are committed to making necessary improvements.
  
  We truly value your input as it helps us enhance our accommodations for all future guests. We hope that despite this issue, you will consider staying with us again, giving us the opportunity to provide a more comfortable experience.
  
  Thank you again for choosing our property, and we hope your future travels are pleasant and restful.

• Nice but issues.

  3/5

  Spacious and nicely furnished!When we arrived the fireplace didn't work and the baseboard heaters don't warm up the condo, we text maintenance and they said they would come by the next day but the fireplace doesn't heat up the condo anyways, first night was freezing 2nd night was fine since the fireplace heats up the condo in minutes. The Jets in the bathtub didn't work, found out the 2nd night so didn't bother texting maintenance. FYI the shower gets hot quick and only last 2minutes, it needs 20min in between each person to have a quick hot shower. The code for the door is the unit #, everyone in the past has the code to unlock your door, if you're going to do that at least have an internal lock or latch. If they made sure everything worked properly that they advertise before renting it out it would be a great condo to stay in.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Trevor, we’re so glad you enjoyed the spacious condo and furnishings, but we’re sorry other aspects fell short of expectations. After sending your feedback to the owner, they’d like to share the following:
  - Thank you for bringing to our attention the issues you encountered with the baseboard heat and tub jets. We've contacted maintenance to inspect and take care of any related issues. Additionally, the batteries for the fireplace have been replaced. 
  - A standard shower typically uses approximately 10 gallons of hot water. Our property is equipped with a 40-gallon hot water tank, enabling up to four average-length showers without requiring a cycle. This ensures an ample supply of hot water for our guests' convenience.
  - To address the concerns raised, we've updated the door code to enhance security for our future guests. Ensuring guest safety is a top priority for us, and we appreciate your valuable feedback. 
  - While we apologize for the inconvenience you faced, we're pleased to report that our subsequent guests didn't encounter any issues during their stay.
  Thanks for taking the time to leave your review.