Sunny South Padre Home - Steps to the Beach!

Reviews

• Great time and great home

  5/5

  The house was perfect! Options for everyone! We really enjoyed the home. Its spacious, has everything you need. Nice location, close to beach, pool is fun, very safe.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner:
  “Thank you so much for the kind review, Emily! We're so glad to hear you had a wonderful time and that the home was a great fit for everyone. We'd love to host you again!”

• 1/5

• Snoob

  3/5

  Dishwasher didn't work.

  Dryer didn't dry.

  Pool heater stopped working. Paid $20/day for it.

  Ran out of gas for the grill. Tank was replaced.

  Deck rails were breaking apart because the awning was tied to it. The wind is tough on it.

  We declined anyone to come look at the other stuff b/c we didn't want to sit around waiting for someone or have someone there when we were not there.

  House is nice but it needs maintenance. Just not on my vacation.

  Manager's Response:

  From the owner: Hi Jon, we are sorry to hear that you had issues while at the property. We wish you had reached out to us if you were having problems. We rely on our guests to bring things to our attention so we can rectify the issues while at the property.
  
  - We inspect all appliances between each guest to ensure they are working properly. We were not aware there were any issues with the dishwasher or dryer.
  - When you let us know about the pool heater we did send maintenance and they got it working right away.
  - We keep an eye on the deck rails and it is structurally sound we have had it inspected and reinforced as needed. The high winds are tough on it and will inspect it as soon as possible.
  
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Great location

  3/5

  The home is very large & in a great location. The home is in need to some major TLC like other reviews have mentioned. It could use a deep cleaning. We had multiple issues with the home the 5 days we stayed & still have not received a response from Evolve.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Sonja, we’re glad you enjoyed the location and sorry to hear that some aspects of your stay didn’t meet expectations. After reviewing your feedback with the homeowner, they shared the following:
  -The exterior maintenance is in need of attention, and due to weather and scheduling delays, a full repaint and deep cleaning—beyond standard protocols—are scheduled to take place soon.
  -On behalf of Evolve, we reviewed our communication records and confirmed we advised you to contact the local guest contact for on-site assistance and follow up with us if needed.
  Thank you again for taking the time to share your experience. We appreciate your feedback.

• Where do we start.

  2/5

  Pros:Great location.House has a lot of potential.Cons:When we got to the house at 10:00pm, we couldn't get in, the code was not set. The garage doors were disgusting. It was freezing outside and the furnace had not been turned on, it was 42in the house, didn't you think you would set it to a comfortable setting knowing you had people coming in.The ceiling fans had not been cleaned in a very long time, they were very dirty, they came and cleaned only (1) fan and cleaned it over the table with our fresh fruit on it, never bothered to move the bowl.The floors were still filthy, our feet were black. Cobwebs in the corners. Couch was dirty, including pillows, gross. Beds were very comfortable, but very sweeky when getting in and out of bed. Return vents were rusty and dust coming out of them. Kitchen was ok, but only (6) forks, the freezer door was crooked, the cabinets didn't close well, the dishwasher never worked, had to hand wash all dishes all week long, air fryer didn't work, no cleaning supplies to wipe anything down when we got there, only (2) towels for the kitchen, we had to buy a lot of items. Windows were so dirty with children's finger prints you could barley see out of them in the living room. The dryer took (3) hours to dry(2) blankets and still weren't dry, our husbands ended up having to fix it, they pulled out a Walmart bag full of lint and they painted the outside vent shut, so it wasn't getting any ventilation, the house could have burned down. :::

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Lara, we want our guests to arrive at a vacation home that’s ready to enjoy, so we appreciate you sharing your feedback. After sharing your feedback with the homeowner, they shared the following:
  - The garage doors couldn’t be repainted before your stay due to bad weather, but they’ve since been refreshed, with more exterior work scheduled soon.
  - The home’s two new HVAC units were fully operational, but we’re sorry you arrived to a chilly house.
  - Housekeeping addressed the dusty ceiling fan, which was due to recent ceiling repairs. They’ll also review your cleanliness concerns to ensure a better experience.
  - The dishwasher was fixed during your stay upon being notified, the air fryer left by a previous guest will be removed. We encourage guests to reach out to the Guest Contact to report maintenance concerns right away for prompt assistance.
  We appreciate your feedback and are confident the homeowner will continue making improvements. Thanks for sharing your experience!