New Braunfels Escape, Walk to Gruene Hall!

Reviews

• Long term rental

  3/5

  We stayed here while our home was under construction as we live in NB already. The house was cleanish when we checked in as long as you don’t mind animal hair & the fridge smelling of mildew. My son has some allergies to pet hair and it was an issue until I deep cleaned the floors under furniture etc. For the time that we stayed in the home we had at least 7-10 notifications of workers coming and going to and from the house during the day while my children where there. Also, the home owners coming to the house to get personal items they needed or had forgot made it feel invasive. The amount of alarms that went off because of the fridge, ac, front door, or back door was a bit much as well. Once we checked out and got back to our home, we were asked about multiple items such as pillows, linen, blankets, teddy bear & a toilet brush cleaner that they insisted we took. After about a week of back and forth letting them know we did not take their belongings I received a message letting me know they had forgotten they had move those items. Moving forward, I would say if you are renting a long term it should not have animal hair unless stated you allow animals, I would not schedule repairs on the home when you have guests, double check all batteries and alarms for your systems in place & lastly I would be 100% sure before accusing your guest of taking your old linen.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Stephanie, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  - We understand the concern about pet hair, particularly with your son's allergies. The cleaning team was instructed to ensure the home was thoroughly cleaned prior to your stay, but they are reviewing this to ensure it’s not an issue for future guests.
  - We were never made aware of pet hair inside the home but would have gladly sent the cleaning team back if notified during your stay.
  - We’ve asked the cleaning team to inspect the fridge for any potential odor and address it for future stays.
  - While a few contractors were scheduled for necessary exterior repairs, they never needed access to the interior, but we regret any disruption this may have caused.
  - The security and fridge alerts were related to the refrigerator door being left open, and we disabled the sensor to avoid further alarms during your stay.
  - We only entered the garage once to retrieve a personal item and did notify you in advance, as outlined in the house rules.
  - Regarding the inquiry about the missing items. We maintain a detailed inventory of our property and appreciate your understanding as we reviewed our records. After sorting through everything, we were able to locate some items that had been misplaced. We sincerely apologize for any confusion this may have caused. Additionally, we want to express our gratitude for returning the items that were accidentally packed with your belongings. We truly appreciate your cooperation, and we hope to welcome you back in the future!
  We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. Thanks again, and we hope that you keep us in mind for your future travels!

• Wonderful place to stay

  5/5

  Very clean snd nice house. Very nice owner.

  Nice outdoor seating area

  *This review was originally posted on Vrbo

• Winter getaway in the Lone Star state

  5/5

  We enjoyed one of the coolest Januaries on record in this cozy, comfortable two-story home. Throughout the month, the owner was very responsive to questions about house issues. The home is located on a quiet cul-de-sac, in the historic Gruene district. We enjoyed exploring nearby attractions, always returning to the comfort of our VRBO rental. Highly recommended!

  *This review was originally posted on Vrbo

• Surviving the cold in Texas

  5/5

  Unusually cold weather supplied a few challenges, but our landlord was always responsive and readily available. The home was well-furnished, situated in a quiet cul-de-sac in the picturesque tourist destination of Gruene, Texas. Options galore--from busy- on-the-go touristy stuff to quietly soaking in the sunshine on the back patio. For us, a bit of both sides of the coin gave us many memories!