Private Dock & Boat House: Lakefront Mabank Home

Reviews

• Beautiful lake house.

  5/5

  I rented this lake house through VRBO for New Year’s Eve, planning to check in on December 30th. I received a confirmation that my booking was good to go. However, on the day of check-in, I received an email around 2:30 PM stating that my booking had been canceled. When I called VRBO, they directed me to contact Evolve—a company I hadn’t heard of before.

  When I called Evolve, they informed me that my booking was canceled because they hadn’t received payment, even though the full amount had already been withdrawn from my bank account. They rebooked my reservation that same day, but I had to wait several hours for them to process the payment. By the time everything was settled, it was almost 3:30 PM, with check-in scheduled for 4 PM.

  I thought everything was resolved when I received my booking confirmation, but unfortunately, that wasn’t the case. When I arrived at the property, I discovered that the owners weren’t even aware we were coming. Mrs. Cheryl, the owner, explained that she had initially received the first booking confirmation and was preparing the property for us, but when Evolve canceled the reservation, she understandably went back home.

  Mrs. Cheryl was incredibly kind and allowed us to stay, despite the fact that she wasn’t able to prepare the property due to the last-minute notice from Evolve. She explained the house might not be fully ready, and I completely understood and appreciated her effort.

  The property itself was beautiful and amazing, but there were a few minor issues—likely due to the short notice. The linens had some long hairs (not a problem since we brought our own), the sink’s water extractor wasn’t functioning, and the house was a bit dusty. However, Mrs. Cheryl quickly resolved the biggest issue, which was the water not running, by getting her wonderful neighbor to help.

  Despite the hiccups caused by Evolve, the stay was fantastic, thanks to Mrs. Cheryl and her neighbor. I would absolutely recommend this property and give it a 10/10. However, I won’t be doing business with Evolve again. This was my first experience with them, and it was unnecessarily stressful.

  If you’re considering staying here, I highly recommend it for the property and the amazing host. Just be cautious about who handles your booking!

• Great memories

  5/5

  Property is better than the pictures. Communication with manager was excellent

  *This review was originally posted on Vrbo

• Love time at the Lake

  4/5

  Good spot to stay and enjoy time at the lake.

  *This review was originally posted on Vrbo

• Good Family Weekend

  4/5

  Love the interior setup, plenty of room and the time on the water was great.

• Happy but….

  3/5

  It was great, we had a wonderful time.I think you should disclose the slide could not be used, it was the biggest reason we choose that place. Hopefully it is disclosed and I just missed it?

  *This review was originally posted on Vrbo

  Manager's Response:

  Owner’s Response: Hi Eddie, thank you for your feedback! We're glad you had a wonderful time at our home. We're very sorry that you were not able to use the slide during your visit. The use of the slide is dependent on the water levels of the lake so if the water level is too low, unfortunately, the slide can't be used. We should have made this clearer before and we apologize for the inconvenience. We have asked our host team to add this disclaimer to our listing so future guests are not caught off guard. Thank you for letting us know!