Pet-Friendly Galveston Home w/ Wraparound Deck

Reviews

• 5/5

• DO NOT RENT!!

  1/5

  My experience was AWFUL!! The beach towels left with the house were smelly, I had to wash. 3/4 stove burners did NOT work! 2nd bedroom bathroom light did n NOT work, the door knob fell off, and the shower door was off the track. The front bathroom shower did NOT have hot water! The 3rd bedroom was so hot that we could NOT sleep in! Stair light did NOT work! The den/kitchen was hot even with the AC on 65 degrees! The kitchen refrigerator's ice maker and water did NOT work and the drawers inside did NOT have fronts on them to hold the items in them! One of the adirondack chair's arm, on the deck, was NOT attached! Outside shower head sprayed all over. The front bathroom and upstairs bathroom smelled like sewage! When I called to report the shower door and adirondack chair arm, someone came 2 days later. At that time, I reported that the hot water wasn't working, he said that 1 of the pilot light was out and that he didn't have time to come back to fix it! He said that he had a business to run in Sugarland!! I was appalled!!

  I WOULD LIKE MY VRBO CHARGE BACK AND MORE!! I was TOTALLY disappointed!

  Manager's Response:

  We’re sorry to hear your stay did not meet expectations, as our goal is always to provide a comfortable and enjoyable experience. We followed up with the owner, who would like to address the following:
  - Our records show the technician responded the day after your request to repair the shower door, which was completed promptly.
  - Other items you mentioned, including the AC, appliances, and lighting, were inspected and found to be functioning properly, and documentation was provided for verification.
  - We do wish we had been made aware of all your concerns during your stay, as we would have worked to address them right away.
  We appreciate your feedback and will continue to monitor the property closely to ensure quality for future guests.

• Great Galveston stay

  5/5

  This property was great and right on the beach. Lots of room for a big family. We had a great time at a great beach house

  *This review was originally posted on Vrbo

• Views

  3/5

  The property had some major issues. The price should have been lower. The room with restroom with shower and bunk beds needs makeover in restroom. Everything outdated, shower door broken and lighting not working properly. The living room couch bed didn’t work. The fridge drawers were broken and fridge rusted. The dining tables chairs were dirty and filthy. The jacuzzi were broken, didn’t use, outdated! The views were beautiful. The carpet in main bedroom dirty ! That’s why I booked was the location. The property did have a lot of updates. But, It was a bunch of small fixes that needed to happen. The corner tops were dusty and soap were only in main restroom only. So, the kids loved it, and it was ok! Just wanted to be able to relax, was worried with all the discrepancies!

  Manager's Response:

  Hi Angel, the right vacation home is everything, and while we’re glad you enjoyed the beautiful views, loved the location, and appreciated the recent updates, we’re disappointed if this wasn’t the perfect fit for you. We followed up with the homeowner after reading your feedback, and we wanted to share the following:
  - We understand you requested an early check-in and late check-out, but unfortunately, we couldn’t accommodate this due to back-to-back bookings and the housekeeping team’s schedule.
  - We’ve scheduled repairs for the shower door, fridge drawers, lighting, couch bed, and jacuzzi to ensure all amenities are in top shape, and we’re also reviewing the soap supply to make sure all restrooms are fully stocked for every stay.
  - Our cleaning crew has been reminded to pay extra attention to high-touch areas like carpets, corners, and dining chairs so every guest arrives at a spotless space.
  Thanks for taking the time to share your feedback. We truly appreciate it as we continue to improve for future guests!

• 5/5

  Manager's Response:

  From the owner: “Thank you for sharing your Five-Star rated stay. It was our pleasure to be able to host a guest like you. We truly appreciate it!"