Balcony + Gulf Views: Beachfront Galveston Retreat

Reviews

• 2/5

  The kitchen table had a tv above it at 1 side(couldn't sit there) . The other side had 2- 8 foot tall mirrors crowded behind it. If a kid backed his kitchen chair into a mirror the broken glass would be everywhere injuring everyone. The patio drapes were full of holes. Last year we staying in a different room that was much better

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "Ross, we’re very sorry to hear about your concerns with the table placement. The unit is on the smaller side, and our intention is for the table to be pulled out from the mirrors when in use to provide proper clearance, and then moved back afterward.
  
  We also weren’t aware of the holes in the drapes, as they hadn’t been reported by our cleaning company. Since your stay, we’ve replaced both the drapes and the cleaning company to ensure this doesn’t happen again.
  
  We truly appreciate your feedback and hope you’ll consider staying with us again so we can provide you with a more satisfying experience."

• 5/5

• 5/5

• Not what it looks like

  2/5

  The communication with the owner was great, however the photos on line are not even close to reality. The entire place needs to be updated.

  Several of the outlets do not hold anything you try to plug in. It had an awful musty smell. The balcony doors do not lock, only has a wooden pole to wedge. Balcony curtains have several holes in them. The mattress in the bedroom is hard as a brick. I ended up sleeping on the pull out in the living room. One of the comforters on the bunk smelled of urine. There wasn’t an iron, blow dryer or toaster available. When we arrived the amenities stated a starter supply of paper goods and we found empty holders. Thankfully I brought toilet paper.

  We were very disappointed with the appearance of this condo and I planned this trip for myself and my granddaughter for her first trip to the ocean and upgraded from a hotel to this condo thinking it would make it extra special. Thankfully our excursions made it special.

  The complex was really nice, but I would look at other units to spend your money on.

  Manager's Response:

  From the Owner: "Michele, we sincerely apologize for the experience you had during your stay. While we weren’t entirely clear on your comments regarding the photos, we have addressed your concerns about cleanliness and toiletries by changing to a new cleaning company.
  
  In the past, we supplied irons, but unfortunately, they were often taken, so we chose to discontinue that amenity. We’ve never received requests for a blow dryer or toaster before, but we’ll consider adding these items in the future and will look at ways to ensure they remain available for all guests.
  
  We also weren’t aware of the issues with the curtains and receptacles you mentioned, but we’ve now taken steps to address them. Your feedback is greatly appreciated, as it helps us improve the experience for all of our guests."

• Essentials

  4/5

  We stayed Thursday-Sunday

  There was no toilet paper, paper towels, a broom, mop, cleaning sprays were almost empty, ketchup or something similar on the little threshold in the kitchen and the what I assume may have been a linen closet with possibly the broom, mop, etc. in it was locked and nobody ever came to unlock it.

  I contacted host for toilet paper and let him know about the closet being locked he was very nice but we did not get the toilet paper until Friday evening around 6. By then I had went and bought some.

  Also, bring extra towels from home if you stay a full weekend or be prepared to spend $4 in quarters to wash the towels that are there every day but extra towels may have been in the locked closet, i’m really not sure, and bring extra k cups of coffee. There were only 2 k cups for our whole stay. Yes there was coffee grounds but no little reusable pod to put them in.

  Overall, the place wasn’t absolutely terrible by any means. My family and I had a decent stay. It was in a nice area and the pool was nice.