11 Mi to Dtwn: Luxe Home w/ Pool in Fort Worth

Reviews

• Over all okay

  3/5

  Walking in the door there is a very strong smell of moth balls. It’s very overwhelming. The bedroom by the laundry smelled even stronger. Ac worked great tho. However we had quite a few cockroach’s within the house. But nothing too major. I think just the smell was too much. Lots of dust on the furniture. Definitely an older home but still nice. Loved the pool. Even left floaties for the next guest to enjoy. Beach towels would have been nice to have.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Chelsea, we’re glad to hear you had a nice stay overall and enjoyed the pool! We followed up with the homeowner, and they’d like to share the following:
  
  - The scent the guest noticed may have been from the cleaning solution used along with the disinfectant, and we will look into alternative products.
  - The bedroom carpet was professionally treated to address stains and ensure it was fresh and ready for guest use.
  - As a preventative measure, the home was treated for roach activity. In warmer climates, insects can enter more easily if doors are left open for extended periods, especially during pool use.
  
  We appreciate your feedback, as it helps us deliver the 5-star stays we’re known for.

• 4/5

  Very spacious and accommodating. Pool was very nice and the neighborhood is peaceful.

  *This review was originally posted on Vrbo

• 3/5

  Home did not properly cool and was way too hot. Beds were not comfortable. Outside yard was not well kept.Pool was good.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi David, thank you for your feedback and for noting that you enjoyed the pool. We followed up with the owner, who would like to address the following:
  - The home’s AC system, including recently added ductless mini-splits, was inspected after your stay and is functioning properly. Frequent door openings during extreme outdoor heat can impact indoor temperatures.
  - The landscaping is professionally maintained on a schedule, though weather can sometimes affect its appearance between service days.
  - Mattress comfort can vary by guest preference, and this is the first time we’ve received feedback of this kind.
  We appreciate your comments and will use them to continue improving the guest experience.

• No AC

  2/5

  No AC in living room and kitchen for 5 days. Window units downstairs.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "Thank you for your feedback. I’d like to provide some context regarding your stay and the concerns you raised.
  
  This issue had already been addressed, and a refund was issued through Evolve as a courtesy. You checked in on Wednesday, and your concern involved the AC unit servicing the kitchen and master bedroom, which unfortunately stopped working Thursday morning. While this was an unexpected issue, we responded promptly:
  
  The master bedroom already had a backup window unit, so it remained comfortable.
  
  We provided a large floor fan for the kitchen while awaiting a portable window unit, which was installed on Saturday afternoon.
  
  The rest of the house remained cool, as it is served by a second central AC unit.
  
  Every room also has ceiling fans, which help maintain airflow during this time.
  
  We did everything possible to manage the situation promptly, especially considering it occurred over a weekend and required parts. Despite these efforts, we understand the inconvenience and offered a 10% refund, which unfortunately was not accepted.
  
  Additionally, it's important to note that your guest count exceeded what was listed in your reservation, and you mentioned plans for a birthday gathering, even though parties are not permitted at the property. These rules are in place to maintain the comfort and security of all guests and neighbors.
  
  We always strive to provide a clean, comfortable, and well-managed experience for our guests, and we regret that your stay did not meet your expectations. We appreciate your feedback and will continue to improve where we can."

• Different

  2/5

  I am never one to complain but this stay was a different one! A couple positive things I will say about this house is number 1 is the neighbor hood it is in is very safe feeling and number 2 there is plenty of space in the house! There are several things though that were not great about the stay! In the main bathroom there was never hot water! I took a cold bath every night! The dishes in the kitchen were not clean! There was one thing that absolutely bothered me about this stay and that was the fact I came back to the house one afternoon to the owner of the house being in there! Yes she was there to set trash cans out but I do not agree with her actually being in the house while we have it rented! Also I never got check in instructions or check out instructions!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jordan, Thanks for sharing your thoughts, we want every stay to feel comfortable and well-supported, and we’re sorry to hear this one missed the mark. We followed up with the homeowners after reading your feedback, and they wanted to share the following:
  - We understand your concern about us entering the property. We stopped by briefly, after knocking, to take out the trash bins ahead of pick-up day and didn’t intend to intrude. It's important to note we only accessed the garage.
  - The hot water heater is a 100-gallon tank, and with multiple guests using the showers and soaking tub, it can take some time to refill. We’ll continue monitoring it to make sure it’s meeting guests’ needs.
  - We’ve reminded our cleaning team to double-check all dishes, as we’ve noticed that the dishwasher sometimes leaves behind food residue.
  - We include check-in and check-out instructions in the welcome book at the home, but we’ll take another look to ensure the information is easy to find and follow.
  Thanks for taking the time to leave your review.