Cozy Townsend Condo, Resort-Style Amenities!

Reviews

• 4 Night Stay

  5/5

  Always love staying at this community when visiting Townsend and this unit was exceptionally clean and well appointed. Gate entry code was wrong when checking in the first night but Crystal was exceptionally responsive and got us the right code in minutes.

  *This review was originally posted on Vrbo

• Lovely Stay

  5/5

  We enjoyed our stay. The unit was clean and cozy. We had everything we needed for our trip. Great location, safe and quiet. Friendly neighbors. We could park right in front of the unit which was wonderful.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you so much for your lovely review! I’m delighted to hear that you enjoyed your stay and found the unit clean and cozy. It’s wonderful to know that you had everything you needed and appreciated the great location, safety, and quiet atmosphere. I’m also glad you found parking convenient!
  
  You came at such a beautiful time of the year, which I hope added to the enjoyment of your trip. We truly appreciate your feedback and look forward to welcoming you back for another memorable experience!"

• Stay in Townsend, TN

  5/5

  We stayed at the same place last year and came back this year. We loved the condo and it's everything it said it would be. Can't wait to go back next year.

  Manager's Response:

  From the owner: "Thank you so much for staying at our condo again. I look forward to you returning in the future."

• Jeep invasion

  5/5

  wonderful place!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you for staying in our condo and thank you for your review."

• Unruly nextdoor neighbor - SUPER OBNOXIOUS AND LOUD

  2/5

  The checkin process was fine. The floors throughout were still very dirty though. We reached out to the property manager and a cleaning person came out quickly. The property is listed as "tranquility" however it is anything but that. The immediate next door neighbor literally threw a fiesta with mariachi music blasting from 1:30 AM to about 3:30 AM, extremely loud guests, banging on walls and doors, multiple vehicles, ect... My family (spouse and 3 young children) did not sleep for several hours because of this. The following morning, a number of the neighnors were throwing up in the grass area in front of the unit. This was totally unacceptable and honestly, we should be refunded for a day as it was a disaster of a night and it ruined our following day because everyone was exhausted. I would not recommend staying here.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Robert, we want our guests to have a restful and enjoyable stay, so we take your feedback very seriously. We followed up with the homeowner after reading your review, and they wanted to share the following:
  -We're glad to hear that the check-in process went smoothly and that the cleaning person responded quickly to address the dirty floors.
  -We deeply apologize for the noise disturbance caused by the neighboring party. This is not the tranquil experience we aim to provide.
  -The homeowner was unaware of the noise until your request for a refund. After contacting the HOA and neighbors, we learned that the noise violation was addressed, and the responsible party was fined for breaking the quiet hours policy (10 pm to 7 am).
  -The homeowner provided you with a partial refund and sent an apology message for the inconvenience and how it affected your trip.
  We appreciate your feedback and are taking steps to ensure a quieter and more peaceful environment for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to host you and your family again under better circumstances.