Hot Tub, Fireplace & Views: Sevierville Retreat!

Reviews

• Nice for the price, but could have been better.

  3/5

  We enjoyed our stay and the view was very beautiful. The biggest downside was the lack of towels and paper products. There was only enough for one towel per person and not the same amount of washcloths or any extra hand towels. We ended up washing towels every day since we had to use the same towels for the hot tub as for showering. There weren’t bath mats in the bathrooms and they only provided 1 kitchen towel. We were able to utilize the hot tub, grill, and outdoor spaces and were very satisfied with the outdoor set up. Overall we had a nice stay, but the supplies were limited and could have been better.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Katelyn, we’re glad to hear that you enjoyed your stay and the beautiful views! We want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - We are very sorry that this inconvenienced you in any way. We wish you would have reached out so that our 24/7 service could have taken care of these items for you. We have shared this feedback with them and hope this doesn't happen in the future. We are always available for any issues or questions.
  
  We strive to provide a VIP experience in our home our reviews are important to us. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

• Christmas with family!

  5/5

  We had a great stay for the weekend. Management was so responsive and the cabin was great. Would definitely stay here again.

  *This review was originally posted on Vrbo

• Great cabin

  5/5

  Great cabin located in a quiet area of Sevierville.

  *This review was originally posted on Vrbo

• Fabulous house

  5/5

  We had a great time at this house! The back porch and fire pit were wonderful. The kitchen was well equipped. The beds were comfortable. We would definitely rent again!

  *This review was originally posted on Vrbo

• 3/5

  The location was nice. Not in a crowded area. Backs up to a wooded area. Nice deck and outdoor space. Inside was fine, however there was no broom and limited paper towels/toilet paper. Also reached out to PM about tv issue, they stated they would send someone to fix it and never did.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi  Lauren, we’ve shared your review with the homeowner, who has provided the following response:
  -The property has two electric brooms and two sweepers for guest use, which should have been easily accessible. We do provide initial supplies, and this is explicitly noted in the listing to set the right expectations for our guests.
  -We’ve checked with management and, for security reasons, we cannot provide our Roku TV PIN. This would allow guests access to settings for purchases and account changes. We recommend using "Guest Mode" to log in, which will automatically sign you out at the end of your stay.
  Thank you for taking the time to leave your review. We truly appreciate your feedback!