Expansive Smoky Mountain Retreat w/ Hot Tub & Deck

Reviews

• Disappointing

  3/5

  The cabin is beautiful and is definitely private. A big reason we chose this property was due to the hot tub and the ability to grill. Upon arrival we found that the tub had water sitting on the lid and was too heavy to remove the lid. We reached out to the contact via text as requested on the check in instructions with no response a few hours later we called and she did answer however we got cut off and she never called back. I followed up the next morning and she advised that someone would come out later that day. The fix that they provided was to take the lid completely off, this allowed us to get in but the tub was too cold as it was a bit cooler outside and without the lid it would not heat. We purchased steaks to grill only to find that not one but two very large tanks to the beautiful grill on the deck were empty. These were large tanks so they had to have been empty for some time. As I began the review it is a beautiful property but it was disappointing and we were unable to use two of the big reasons for booking. It was an overkill booking for us as there were only two of us because the property can accommodate a large group easily. Would be a great place for a family reunion. Bed was very comfortable and the covered porch looking down into the trees was so relaxing.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Joy, we’re glad to hear you enjoyed the privacy and beauty of the cabin, but we’re sorry that some key amenities fell short during your stay. After sharing your feedback with the homeowner, they wanted to provide the following information:
  - It appears a bear may have caused the issue with the hot tub cover, which made it too heavy to remove. The cover has since been replaced to ensure future guests won’t encounter the same problem.
  - We understand that the empty propane tanks were disappointing. Guest services would have happily swapped them out had they been notified. Additionally, there is a backup tank on-site next to the 50-gal tanks. We have since had them refilled.
  Thank you for sharing your experience and for your kind words about the property itself. Your feedback helps us improve, and we’re confident that future guests will have a great time enjoying the amenities you mentioned. We hope you’ll consider staying with us again!

• Top of the mountain

  5/5

  Top of the mountain, literally. This house is at the very top and as impressive as that sounds the road to get there is not for the faint of heart. As someone else stated on their review, make sure when you’re going there especially the first night you go during the day because it’s all curves and sharp turns to the destination. Our whole plan on our stay was to get back before it gets dark. The home is nice, spacious, clean and has everything you need. Our only gripe was that there wasn’t enough essentials provided (e.g. toilet paper 1 roll per bathroom, paper towels only 1 and dish soap maybe 2 oz. ) This is their standard and for the amount of money that was spent it would’ve been nice that we could’ve avoided another trip to the store to have these covered since it’s a “trip” to get there. Overall a great home and about 30 minutes or so will get you to Gatlinburg or Pigeon Forge. Due to the road to get to the home, I would not stay there again. Thanks for sharing your home with us

  *This review was originally posted on Vrbo

• Relaxing Retreat

  5/5

  Cabin was beautiful, comfortable and clean. It was just as described. It was quiet and so relaxing! We would definitely come back again!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "We are so happy to hear you enjoyed our home and had a great visit. We hope to see you again soon."

• We loved this place!!

  5/5

  This cabin was amazing and beautiful and CLEAN! You can tell sooooo much thought went into making this cabin special. We all truly enjoyed every minute of our stay. The internet is great, the completely gated property is AWESOME, we grilled out dinner on the deck every night. It feels far away from it all but you can get to the island in 20 minutes. Highly recommend!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Derek, we are so glad you enjoyed our home with your family. We hope to see you again soon."

• Great place to stay

  5/5

  Great place for my kids and grandkids

  Manager's Response:

  From the owner: "Janis we are so happy that your kids and grandkids had a wonderful time at our home. We hope to see you all again soon."