Pet-Friendly Smoky Mountain Retreat w/ Game Room!

Reviews

• Not the greatest stay

  3/5

  We had trouble finding the door lock to get into the house. As I was walking around trying to find the door to get in, I fell through the deck and scratch my leg up. The first night we were there, we slept in a bedroom downstairs and the bed broke in the middle and out toilet in the bathroom was leaking. We could not get the dish washer to work. Other than that it was fine.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Brian, we’re sorry to hear you were hurt. We’d like to remind guests that we have a 24/7 number to report any concerns so they can be addressed immediately. Our manager, Kenny, was on-site during your stay, but no issues were reported to him at the time. The deck was repaired the very next day. Guest comfort and safety are priorities for us, and we work quickly to resolve matters when we’re notified. Posting a negative review without sharing concerns during your stay does not allow us to make timely corrections and ensure an enjoyable experience for all guests."

• 3/5

  It was ok! It could've been better. The. House do have an insect problem and the dryer took alot of time to dry clothes. The wifi in the master bedroom kept getting knock off and the remote that was in the bedroom didn't work,but the remote in the living room work for the bedroom. Also could have had enough sheet and blankets for the pull out couches. Also think about paving the driveway.Im glad it didn't rain while we was out because we would have had a hard time getting up that hill.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner:
  "Thank you for your feedback. We’re truly sorry to hear you were disappointed with your stay.
  
  Just to clarify a few things:
  • Extra sheets and blankets are stored in the drawers for guest convenience.
  • The remote may have been misplaced by a prior guest, and we’re addressing that.
  • The driveway has recently been paved, but with the frequent mountain rains, erosion is a recurring challenge. We are actively allocating funds for a more permanent blacktop solution, though it may take a little time.
  • As for insects, being in the Smoky Mountains means we’re surrounded by nature, and during the summer months, occasional pests can be inevitable despite our best efforts.
  
  We always strive to provide a positive experience and welcome guests with a mountain mindset that embraces both the beauty and the occasional rustic quirks of the area.
  
  We appreciate you staying with us."

• 4/5

  This is a beautiful property and was a great size for our family vacation with 11 people (children and adults). The house was clean and close to major attractions. The porches were my favorite spot - so quiet and a beautiful view. My grandchildren loved the game room and the pool table. This is a good choice for large families with no mobility issues.There was an issue with a bed on the main level which I'm sure would have been corrected if I had made the time to report it to management, but my husband found supplies in the garage to fix a broken board which caused the mattress to sag into the middle. After the repair it slept nicely. Even though there are two bedrooms on the main level, the kitchen and laundry room are not on the main level so if you have family members with mobility issues keep this in mind.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you for treating the property like your own and taking the initiative to address the issue. While our team is always ready to assist with any reported concerns, we truly appreciate your help and are so glad to hear you’re enjoyed your time at the cabin."

• Fur babies friendly

  5/5

  We enjoyed how peaceful and pet friendly it was. It was close to get to stuff. It was a nice place for all of us. Loved that it was pet friendly because that's why we booked it. We really enjoyed it!!

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for visiting us with your fur babies!
  As proud parents of three cats and a dog ourselves, we truly understand how important it is to have a pet-friendly home.
  We’re grateful for your kind words—it means a lot and keeps us inspired to do what we love.

• Cleanliness of house

  2/5

  House was completely unlockedFloors were dirty. House was dusty.Drip coffee pot didn't work very goodCommode in master bathroom ,water running all time.Had to jiggle handle to get it to stopBlood on mattress in downstairs bedroom For the money I paid i expected it to be spotless

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Faye, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We took photos just before your arrival that show the property was fully cleaned and prepared.
  - We’re sorry to hear about the issues you mentioned, especially since nothing was reported during your stay—our 24/7 support team is always available to help in real time.
  - We’ll be checking into the toilet handle and the coffee maker and will replace either if needed.
  - We’ve rebriefed our cleaning team to double-check mattresses and ensure spotless floors and surfaces between every stay.
  Thanks for taking the time to leave your review.