~ 1 Mi to Dollywood: Family Home w/ Pool & Hot Tub

Reviews

• 5/5

• 4/5

  Tons of space and amenities for everyone in our family. Some issues with the fire pit and pool heat, but management did resolve them. It was very close to Dollywood. We would definitely book this home again.

  *This review was originally posted on Vrbo

• Wonderful week

  5/5

  In the words of my 9-year-old granddaughter, the house was the "awesomest". It was perfect for our extended family of 15, which included us, our four children and spouses, and seven grandchildren, one of whom is Level 1 autistic. It is on a very quiet road with little traffic, even though it is very close to Pigeon Forge and maybe 5 minutes from the Dollywood entrance. We sat out every night on the patio and just enjoyed the ambiance. The house itself is one floor, with no steps even at the entrance. The bedrooms are nicely spaced, so that the individual families felt they had privacy. The two large game rooms kept the grandkids fully occupied. A bonus was the stand-alone gaming console with classic games. It was in constant use, even by the grownups. The pool was just the right size for us, and I liked that it was possible to sit under the shade structure and watch the kids play. A great feature is that two of the bedrooms have separate entrances, so that we as the grandparents were able to wake up at leisure and walk the few steps back to the house to find breakfast fully underway. The layout of everything being on one floor, with one long hallway connecting everything, made us feel like we were all together, even though lots of different activities were going on. The two living/family rooms were far enough apart that sound from the TVs did not travel, and still we could be at the long kitchen table with a board game going on while parents could engage in conversation and still be supervising children. Hosts were extremely attentive, and were constantly checking to see if we needed anything. The pool tech stopped by for a midweek cleaning, and a local maintenance person came by to offer anything we needed. I felt very supported. It really was the perfect house for our family. The best elements of our stay were the privacy of the location while still being so close to everything we wanted to do, the layout of the house, and the responsiveness of the hosts. It was also sparkling clean and well-appointed, with plenty of plates/silverware and kitchen appliances (even a waffle iron). Checkout instructions were reasonable and easy to follow. Good memories for everyone.

• Best family vacation!!

  5/5

  This house was perfect for our family of 9. Plenty of room for everyone and then some. Weather was a little cool for the adults but the kids loved the pool and then warmed up in the hot tub when done swimming. Basketball hoop and swingset was a big plus for kids ranging from 3-16. The Outdoor patio was where we spent the majority of our time when we were home enjoying the fire pit, making smores, eating meals and enjoying the quietness of the mountains. The house is perfectly located for all attractions, shopping, and quick trips to the grocery store. Beds were comfortable and house was extremely clean. Have no complaints at all. Would definitely stay again. Thank you for allowing us to stay at your house. Truly one of our best vacations and experiences.

  *This review was originally posted on Vrbo

• Beware! Owner and management company do not care!

  1/5

  The communication with the owner was terrible. Long response time except to blame us for problems with the home. Pool was dirty. Home had cobwebs that have been therr for months. Propane was empty for fire table. Had to get that filled out of our pocket.Paid for pool heat when promised pool would be cleaned. Never got clean and requested refund for the heat because couldn't use the pool. I have requested numerous times and still have not received and just ignored. The sink was cloged and let her know. Said cleaners said was fine and we must have done something. I have never been treated so poorly by any homes we have rented. I reached out to management company and they have yet to do anything. Beware! They scammed me out of money and couldn't use some of the things in the listing. Remotes missing as well.Good location but give your money to an owner who cares and management company that actually wants repeat customers

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Tony, we're sorry your stay fell short of expectations. The homeowner would like to address the concerns you mentioned:
  - We provide two propane tanks, one full and one partially filled, but if guests require additional propane beyond what's available, guests supply their own. In your case, we offered to reimburse the cost, but that offer was declined.
  - The pool was professionally cleaned the day of your arrival and cleaned again during your stay after debris blew in during a storm. Despite this, we still sent the pool technician multiple times at our own expense to help resolve your concerns.
  - Pool heating was provided and turned off only after your request, which is why a refund for unused heat wasn't issued.
  - When you reported the sink issue three days into your stay, we attempted to troubleshoot and asked for photos, which we didn’t receive; before that, there were no issues with it.
  - All nine TV remotes were accounted for after your departure, though we understand items can be temporarily misplaced, especially with larger groups.
  Thank you for your review. It helps us better support our guests.