Gatlinburg Condo w/ Smoky Mtn Views: Walk to Dwtn!

Reviews

• Perfect Place to Stay

  5/5

  We very much enjoyed our stay in the condo. The location was perfect, where we could walk to the main drag without having to deal with parking. The unit itself as exactly as advertised. It was beautifully renovated, clean, and cozy. Check in and out was extremely easy. We got there a little early and called the manager. He answered immediately and was able to let us in before check-in time. I would highly recommend this condo if you plan on coming to Gatlinburg.

  *This review was originally posted on Vrbo

• Perfect

  5/5

  Perfect size and location for our family. Love the balcony . Thank you

  *This review was originally posted on Vrbo

• Worst place to stay

  1/5

  I stayed with my family.

  1) the living room sofa had bed bugs inside.

  2) the pool is trash - not accurate with online pics

  3) the rooms are small as compared to pics

  4) outside of apartment is very dirty

  5)apartment outside not safe

  Do yourself a favor and do not stay at this property..

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Virali, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our property seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We take claims like this seriously and would like to clarify the items mentioned in your review. Immediately upon your checkout, we had our professional pest control company, that we retain for regular service, perform a full inspection of the property and found zero evidence of bedbugs or any other pests. This written report was then forwarded to Evolve as evidence.
  - Our listing reflects the layout of the condo, including square footage, though we’re sorry if you were caught off-guard. We pride ourselves on being transparent and accommodating to all guests and would have been more than happy to walk you through the exact layout of the condo before you booked had we been asked. We use local, professional photographers to make sure that the listing photos correctly reflect the property, and all photos of the property have been taken within the past twelve months.
  - The condo is maintained daily by an onsite property manager hired by our Homeowners Association. Unfortunately, my local property manager was not contacted during your stay about any cleanliness issues on the condo property itself. Had we been made aware of any issues, we would have been happy to quickly resolve your concerns.
  - Providing a welcoming environment is important to us and we're sorry to hear that you didn't feel comfortable in the neighborhood. We have had the great pleasure of hosting hundreds of guests over the past several years and we have never had a single guest not feel comfortable. We go above and beyond to provide a nice experience for guests and we're sorry that outside circumstances changed that.
  - While we regret our home was not up to your expectations, we’re happy to share that our most recent guests reported no issues. We view guest feedback as an opportunity to work even harder for 5-star guest experiences in Gatlinburg.
  - We truly go above and beyond for our guests and are confident that future guests will have a wonderful stay!

• Mountain retreat

  5/5

  We thoroughly enjoyed our stay. Very nice & comfortable accommodations with a great view. We even saw a bear on the outskirts of the property!

• Butler Family

  5/5

  We enjoyed our stay, it was beautiful and everything was just as described. We saw several bears every night outside our place. The only thing I would change is the air In the room with the king size bed.

  *This review was originally posted on Vrbo