Gatlinburg Smoky Mountain Cabin ~ 1 Mi to Park!

Reviews

• The Spot’s Hot – The Cabin’s Not!

  2/5

  Cabin needs a lot of TLC and has very old smelly furniture. Not a place where I would go again. Communications with the management company were challenging. We got one contact who never replied to any messages and after we checked in we received another contact who helped a bit.Our biggest problem was old broken and smelly furniture. Even rest of the cabin needs renovation. Only saving grace was the location and the views.

  *This review was originally posted on Vrbo

• 5/5

  This was a great place to stay. The view was amazing! We spent a lot of time hanging out on the porch. The house was clean and had everything we needed for a stay in the mountains.

  *This review was originally posted on Vrbo

• 2/5

  I was very disappointed in the overall condition of the place. Upon arrival the kids kicked off their shoes to explore the place and within minutes they had blacked bottoms of their feet. The one couch arm is completely broken. The flooring has had water damage and is coming apart in numerous areas. The wallpaper is coming off ans has mold spots. The air conditioning does not keep up and with it set at 71⁰ we found it to 74⁰- 76⁰. We kept smelling an odd plastic burning smell. Come to find out someone burnt something in the fire place and it wasnt cleaned out. I had to clean it out and put it outside. I felt like the pictures on the site no longer depict the condition of this rental.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thanks, Brian, for your patience while we followed up on your concerns. We’re truly sorry to hear that the home didn’t meet expectations, and after sharing your feedback with the homeowner, they wanted to provide a few insights and next steps:
  
  - The A/C is a nearly new 5-ton unit, larger than what’s recommended for a home this size. We will have it inspected again to ensure it's cooling properly.
  - We’ll also check for any lingering smells and verify that the fireplace has been fully cleaned out.
  - The number for the cleaning team is on the table, and they are always ready to help, but there are no calls received by them. A conversation is being had with the cleaning team to make sure standards are being upheld throughout the home.
  - We're investigating a possible basement door left open, which may have contributed to indoor air or moisture issues.
  - We’ve requested photos to better assess the reported damage to the couch and flooring and will make repairs where needed.
  
  Thanks for bringing these issues to our attention so we can work to improve the guest experience moving forward.

• Good stay

  5/5

  Everything was great. We had everything we needed. The view was amazing. Will recommend to our friends and probably will come back again.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "We appreciate your honesty, we do our best to try and make your stay as comfortable and enjoyable as possible."

• Ok

  3/5

  It needs a deep cleaning. Really badly.

  *This review was originally posted on Vrbo