Smoky Mountain Rustic Log Cabin w/ Furnished Patio

Reviews

• Cute but heavy mildew smell—left after 1 night

  2/5

  Cabin is cute but STINKS of mildew. Mattresses and pillows are worn out—not comfortable at all.

  We cut our stay short by 3 days cause smell so bad.

  Plus no response from guest services when I called.

• Great location

  5/5

  This is our second trip to this cabin. We love the location because it’s close enough to attractions and far enough away from the attractions to get some peace and quiet.

  *This review was originally posted on Vrbo

• Our stay.

  4/5

  Cabin was nice and quiet ww enjoyed our stay. The only complaint I really had was only having one wash cloth for in the entire cabin for showering so we had to go buy our own . The second being you have no access to the washer and dryer due to it being behind locked doors which I feel if you going to list the cabin with a washer and dryer which a lot of renters look for you should know this cabin you do not have access to use them.

• VERY DISAPOINTED

  1/5

  very unhappy that anyone would rent a cabin with a water leak from the ceiling leaking on the bed and the problem was patched and not fixed. We were very upset and there was a smell we could not escape and we had to sleep and shower in the same bedroom and bath because we rented it for separate rooms so I do not feel at all that we had a good trip. the cabin was not cleaned well at all we could not walk on the floors without something on our feet. I have rented lots of cabins in Gatlinburg and I won't rent this one. Icant understand why someone would rent a cabin in this condition and expect you to have a good trip not a good trip for me and my childhood friend of 50 or more years very disappointed to say the least.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Barbara, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness and maintenance of our properties seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - When you made us aware of the leak, we offered to find you another place to stay, but you indicated that you were fine staying and we a refund was provided for the inconvenience
  - The leak has now been repaired to ensure future guests will not experience this issue
  - We will address the cleanliness concerns with our cleaning team to ensure the floors and entire cabin meet our high standards
  
  Thank you again for providing such valuable feedback!

• Very nice stay!

  4/5

  We had a few issues with leaks and finding old food and such, but the place was so relaxing and peaceful we didn’t care. The property manager was responsive. There is an amazing coffee shop next door, Doc’s Cafe right down the road and a straight shot into town. For how quiet it was you would never guess how conveniently it’s located! The only thing missing was a hot tub!

  *This review was originally posted on Vrbo