1 Mi to Beach + Hot Tub: Murrells Inlet Retreat!

Reviews

• 2/5

  Stayed 4 nights. If you want complicated check in by the village this is the place for you— the owners accommodated as best they could. If you want to stay with roaches, this is the place for you. We had to leave the kitchen lights on to deter them from coming out. They were coming out while we were cooking as well. Pictures to proof. Literally one dead greeting us at the door Hard to believe any of the previous reviews did not mention roaches. If you want midnight texts from the owner, reminding you of things to do, this is the place for you. We felt watched during our stay.House in itself, beautiful inside and out. Good location. Don’t think we will stay again.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: We were sorry to hear that you were not satisfied with our home. We would like to clarify the following;
  
  - The check-in instructions are very specific so that our guests know what the gated community requires. We have no control over this, and it's for the safety of our community, which includes our guests.
  - We had the property treated a few weeks before your check-in, and it is scheduled regularly; however, we are near the coast, and there is a small pond directly adjacent to the house. It has also been an unusually wet summer, and we can't prevent 100% of the bugs. Apparently, there is a type of bug in the area this summer that is resistant to regular treatments. As soon as we found out about this, we scheduled an additional treatment to take care of the problem.
  - All guests receive standard text reminders during their stay, including trash reminders and how to operate the hot tub cover, as well as other pertinent information about the property. These are the only reminders you received. If the trash is missed, it becomes a problem for the next guest who has to deal with it. We have also had guests misuse the hot tub cover, and it is costly to replace.
  - We do not watch the guests, but do periodically check the security footage when we receive alerts, for safety reasons. Our security cameras are fully disclosed in our listing. We are sorry for the inconvenience you felt.
  
  We truly go above and beyond for our guests, and we are confident that future guests will have exceptional stays!

• 5/5

• 2nd time here

  4/5

  This is the 2nd year in a row that we have stayed here. Nice house, plenty of room.

  *This review was originally posted on Vrbo

• Family Vacay 2024

  3/5

  Property was as displayed; however, we had cooling issues on the first floor, fridge/freezer unit did not work, and pump on the pool went out. 3 of the 5 days we stayed were interrupted by service providers for repairs.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Elisa, we want our guests to have a smooth and enjoyable stay, and we apologize for the issues you encountered during your family vacation. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We sincerely apologize for the issues you encountered during your stay. Unusually hot and humid weather caused the A/C units to work overtime. As soon as we were made aware, we promptly sent a service provider to address the problem, even in the evening, and further assessed the system the next day for long-term solutions.
  - The pool filter pump malfunctioned coincidentally on the same day as the A/C issue and had a service provider assess and fix the pump within 24 hours, ensuring zero disruption to pool use.
  - We did not receive any communication regarding the refrigerator or freezer not working. Subsequent guests have not reported any issues with these appliances.
  - While it's unfortunate that multiple systems needed service during your stay, we emphasize that such maintenance can be expected in peak seasons and heavily used vacation homes.
  Thank you for your insight, and we hope to have the opportunity to host you again under better circumstances!

• Family Vacation

  4/5

  The home is large and nicely decorated. Plenty of room for everyone to spread out. The pool pump was out even we arrived and it was repaired quickly. The Owner/Host was responsive to the problem. The greater community area and its pools were also nice. Overall, we enjoyed our stay!

  Positive:

  Negative:

  *This review was originally posted on Vrbo