Nautical Hilton Head Resort Condo - Walk to Beach!

Reviews

• Not close to the beach!

  4/5

  Decided to extend our trip to attend high school class reunion. The property was nice, a little dated. However, the description said it is close to the beach. It definitely is not walkable!!! It was at least a mile away!

  *This review was originally posted on Vrbo

• Reasonable for the Money

  4/5

  Overall, our stay was good. We were disappointed by the cleanliness when we arrived. I emailed the property manager. The resort was dated in placea but it was fine for what we paid. The condo itself was very well taken care of. We enjoyed Hilton Head, a great vacation destination.

  *This review was originally posted on Vrbo

• Weekend get away

  4/5

  My family and I came to Hilton Head for an extended weekend over the July 4th holiday. It was nice to relax and unwind.

  *This review was originally posted on Vrbo

• Stay

  3/5

  Was under the impression was beachfront and ocean view. Parking was not properly signed correctly.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jennifer, we want to make vacation rental easy for everyone, and we're sorry if you were caught off guard. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs.
  - The listing does not state that the villa is beachfront or has an ocean view, but we’re sorry if this caught you off guard.
  - We wish you had reached out to us during your stay. We would've been more than happy to resolve your concerns and make your stay more comfortable.
  - We will also update the parking details on our listing right away. We hope you keep us in mind for your future travels.
  - We’d love to host you the next time you visit. Your feedback assists us in understanding our guests' perspectives and improving wherever possible. Thank you for sharing your review!

• Condo description misleading

  2/5

  We were disappointed in our stay at the Hilton Head Resort. The description of the condo seems to employ marketing speak that is misleading but can be argued by the writer to be accurate. For instance, beach access. In our experience, beach access means you walk out the main gate or door straight to the beach. It does not mean that the beach is a half to three-quarters of a mile away. When the description says that a "washer" is available, the assumption is that it is in the condo. It is not a laundry you pay for on the other side of the building. In addition, the condo appeared not to have been deep cleaned in sometime. There was a lot of dust; the master bathtub had a lot of dirt around it and the mat inside the tub. Also, we were unable to use the TV in the living room because we couldn't get it to work. The directions attached to the TV, even when the wifi was working, didn't work and appeared to be incomplete at best. We will not be back for sure.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Melinda, The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  - Thank you for choosing our Hilton Head, South Carolina condominium, and for your review. We regret your experience didn't meet expectations and appreciate your feedback.
  - We apologize for any inconvenience with the Wi-Fi and TV connectivity. Our team promptly responded, confirming no internet outage. It was discovered that the Wi-Fi password was not entered correctly, despite being provided in the unit and via text. We understand technical issues can be frustrating and apologize for any inconvenience caused.
  - The cleaners take pride in making sure that the condominium is cleaned upon your arrival. If you had concerns about the cleanliness, bringing it to our attention would have helped resolve the issue.
  - In response to your feedback about the marketing and description of the condo, we appreciate your insights and will certainly consider them. We rely on Evolve for the marketing materials, but we understand that clarity is essential for our guests. We will review the descriptions and make any necessary amendments to ensure that future guests have accurate expectations.
  
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.