Palmetto Dunes Villa w/ Views: Steps to Beach!

Reviews

• Great Location!

  4/5

  We enjoyed our stay at Captains Walk and really loved the location and proximity to the beach. Loved the layout of the condo, beds were comfy, kitchen well equipped, and the place is very spacious!Only complaint is the A/C....the unit uses a "nest" which is not controlled by us (the renter). It was too warm in the condo at night, the owner controlled the temp and set it at 77 degrees for sleeping - much too warm for us. We were not able to override it - despite complaints to property manager. Did not like that we had no control over the thermostat all week so will not rent here again..

  *This review was originally posted on Vrbo

• Captains Walk stay

  5/5

  We love Hilton Head and Palmetto Dunes is one of our top places to stay. Condo had great location; wish we had more of a view but we knew it was only partial when we booked. Unit is spacious, beds comfortable, and nice that each bedroom has its own bathroom. We did pass along some feedback for the owners as far as kitchen items that needed replaced.

• reason for overall 3 stars

  3/5

  The property is in a great location. The villa itself was clean and nice. The outside porch was full of sand, including the chairs, bar table, rug, and stools that had not been cleaned. I had to sweep the porch and clean off everything that was outside. The beach toys were full of sand and left on the porch. I reached out to the property manager, who said the cleaning people couldn't clean outside due to a storm; although we were driving in HHI for an hour in traffic; there was no sign of a storm or rain. After paying a lot of money for 3 nights, I didn't expect to clean after driving 3-4hrs. The villa is very nice but the back bedroom has a queen bed that feels like a brick. It's awful to sleep on. The air conditioner is also hard to adjust at first and there is a set temperature and it is very hot during the night. Also, the listing said that the villa came with spices. Salt and Pepper is the only spice. Also, by the pictures it looks like you can see the pool from the villa; you can not. I thought I would be close to the pool to watch the kids from the villa. I will not be coming back to this villa but maybe another one in Captains Walk.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Diana, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  -We apologize for the condition of the porch upon your arrival. Our cleaning team was indeed delayed by a storm on the day of your check-in, which prevented them from cleaning the outdoor area thoroughly. We understand how inconvenient this must have been after your long drive and we will ensure better communication and follow-up in similar situations in the future.
  -The mattress in the back bedroom is less than a year old and is a medium plush model with over 76,000 reviews averaging 4.5 stars on Amazon. We understand that mattress comfort can be subjective, and we are sorry it did not meet your personal preference. We will look into providing additional options, such as mattress toppers, to accommodate different comfort needs.
  -We appreciate your feedback on the thermostat. We have found that guest temperature preferences can also be quite subjective and have tried to adjust accordingly. We provide instructions for adjusting the Google Nest thermostat but understand that it can be tricky. We will work on simplifying these instructions to make it easier for future guests to manage the day and night settings.
  -We apologize for any misunderstanding regarding the spices. We were unable to find any references to spices in our listing, and we are sorry for any confusion this may have caused. We will review our listing to ensure that all amenities are clearly communicated.
  -We regret that the pool location did not meet your expectations. The caption under the pool picture reads "Community Amenities," no other pictures from within the condo show the pool. We will strive to make this clearer to avoid any future misunderstandings.
  We appreciate your honest feedback as it helps us improve our property and guest experience. We hope you consider giving us another chance in the future. If you decide to visit Captains Walk again, we would be more than happy to accommodate you in any way we can.

• family vacation

  5/5

  Great location and clean condo , communication with owner was excellent! we loved seeing the deer every evening !

  *This review was originally posted on Vrbo

• Great location

  5/5

  Very pleased with location, and the place in general. Host was excellent in communication. Would absolutely recommend!

  *This review was originally posted on Vrbo