Walk to Folly Field Beach: Hilton Head Condo

Reviews

• All below average

  2/5

  We have stayed in this condo complex before and hoped it would be similar experience but right from booking it was off to a bad start. Communication with property was non existent, when messaged a 3rd time I was sent an email for ME to reach out and when given contact info they gave me the cleaning lady contact info… no beach equipment available which I had to ask for to the cleaning lady, only provided 1 roll of paper towels and the toilet paper was barely paper.one of the outlets in the master did not work, and the couches need to be replaced! It is just very clear this property is not looked over properly and could have a lot more potential if certain aspects were updated.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: Hi Madison C, we are sorry to hear you were disappointed with your return trip to our area.
  
  - We did our best to help you out with beach gear. We used to provide it, but unfortunately, a lot of the items we provided walked away, or they were just not cared for by the people who used them. It turned out to be more of an issue and expense than it should have been. We do not advertise that beach gear is provided, and we do not provide it any longer.
  - The pre-stay instructions very clearly provide the local contact and a request that any issues be communicated at check-in so they can be resolved. My local contact can reach me 24/7. We also verified with Evolve, and they responded to the messages you sent with the information you needed. We also worked with you directly.
  - The couches are still in good shape and will be replaced when needed. We do take very good care of the property to ensure it is always 100% guest-ready.
  - We will look into the outlet in the master bedroom, we were not aware there were any issues.
  
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Fiddlers Cove vacation

  3/5

  This was our third time here, same unit 8F. The easy access to the pool and beach are great. I will say that the unit was very dusty and the dryer was filled with sand and lint. The master bed was extremely uncomfortable and hard to sleep on. Other than that we had a great time.

  *This review was originally posted on Vrbo

• Fiddlers Cove vacation

  3/5

  This was our third time here, same unit 8F. The easy access to the pool and beach are great. I will say that the unit was very dusty and the dryer was filled with sand and lint. The master bed was extremely uncomfortable and hard to sleep on. Other than that we had a great time.

  Manager's Response:

  Hi Richard, thank you for being a loyal guest who has stayed with us multiple times, we're sorry we missed the mark this time. After sending your feedback to the owner, we’d like to share the following:
  - We want all of our guests to rest easy. While this mattress is new within the last couple of years, we recognize that mattress preference is unique to each guest and while we try to accommodate all guests' comfort, mattress taste is subjective. We're sorry the mattress didn't meet your preferences.
  - We have talked with our cleaning crew to ensure that the concerns surrounding dust and lint do not recur for future travelers.
  - The HOA has recently replaced the dryer vent that leads outside. Additionally, we have a sign posted in the unit asking every guest to ensure they are cleaning out the dryer lint each time they use it.
  As is evidenced by the many great reviews, these owners are accustomed to providing memorable experiences, and we hope to host you again soon!

• Spring Break

  5/5

  Overall it was a great place to stay that was close to the beach and to the pool.

  *This review was originally posted on Vrbo

• Evolve was horrible: inaccurate info and NO CUSTOMER SERVICE. Great place/location/owner!

  1/5

  Evolve failed to give me a valid code to access the rental. The WiFi code did not work either.

  Lucky, to local contact for the owner quickly responded to my inquiry and made the stay possible.

  Evolve NEVER given a call. Without WiFi, I was forced to work and attend webinars from WholeFoods.

  The owner contacted me personally on my last day and confirmed that the messages from Evolve. He assured me that Evolve would reach out to me but there never did, not even before giving me this survey.

  I WILL NEVER USE EVOLVE AGAIN.

  Manager's Response:

  Hi Tracy, thanks for taking the time to leave this review. We sincerely apologize that your experience with us here at Evolve was less than satisfactory. Our goal is to make vacation rental easy for everyone, and we're very sorry that we missed the mark. It's important to note that this doesn't reflect the owner or property and Evolve takes full responsibility. We've addressed your feedback with the necessary teams here so that these issues can be prevented moving forward. Thank you again for providing such valuable feedback.