Game Room + Fire Pit: Poconos Family Getaway

Reviews

• 1/5

  The property was disgustingly filthy and run down. The toilets would not flush and overflowed 4 times before we quit using them. A blind person must have painted the place with paint splashed on the electrical outlets, carpet and trim. The fron door lock was so poorly secred that we had no security for our family. We were threatened by the host 4 days before our stay, that we would be fined 300 if we peed in tbe pool, and that we would be fined 90 if we dirtied his grill. We were also warned of a bear and wildlife issue with the trash, but were told to put garbage out each day in the plastic garbage cans. We did so, and had to clean up a nasty mess on our 6th day. The bear visited and tossed trash everywhere. There should have been a secure dumpster provided, especially when the host warned us it would happen. The furniture was filthy and worn. The patio furniture cushions were piled in the corner all soaked and stinking. We could not sit on the patio. Other than weeds everwhere and worn out pool furniture, the pool was clean and nice. The batroom fixtures were rusted and the entire home was the quality of a diuble wide. The house was full of large spiders. I will be filing a formal complaint with VRBO. Also, we were told that towels were provided. The main bath had three dollar store towels of three different colors, and we had 12 people staying there. The second bathroom had 3 towels as well. Please note, we didnt contact the host because he was so threatening.

  *This review was originally posted on Vrbo

  Manager's Response:

  The right vacation home is everything, and we’re disappointed if this wasn’t the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We stock three towels in each bathroom along with three extras in the closets, plus six beach towels at the pool, so there are enough for a group of 12.
  - House rules are sent in advance so guests know what to expect, and we never intend for these reminders to feel threatening.
  - The home is cleaned and prepared before each arrival, and while the property is in a mountain setting where wildlife and spiders are possible, we provide lidded bins to help deter animals.
  - We regularly maintain the home’s furniture, fixtures, and lock to ensure everything is in good working order, and we’ll keep reviewing guest feedback for future improvements.
  Thanks for taking the time to share your feedback as we continue working to provide great stays for our guests.

• 5/5

  We really enjoyed this house and the area. The house was perfect for our family vacation with kids and grand kids. It had everything we needed and was close to everything we wanted to do with the grandkids. The owner is very accommodating and quick to respond to messages. House is easy to get into upon arrival and is located in a quiet neighborhood. Felt very comfortable walking in the area everyday. Would recommend to any families looking for a nice home in a safe area.

  *This review was originally posted on Vrbo

• 5/5

• 4/5

  House is located in a quiet neighborhood in a culdasac which is great. Loved the kitchen and living area so that everyone could interact while either cooking or watching tv. The outdoor area is well thought out - everyone loved the pool area and the outdoor dining. It was a quick little family vacation so we stayed in and cooked all our meals so the grill was great to have. We couldn't locate a can opener so we had to make due and some bigger mixing bowls could be added. Some beds were more comfortable than others and all the Do's and Don't signs all over the house were an overkill. Overall we enjoyed our stay.

  *This review was originally posted on Vrbo

• 4/5

  We truly enjoyed the house. It was comfortable and the amenities were exactly what we wanted - games in the basement, a well kept pool, and plenty of room. The owner, Tenzin, was responsive and very easy to communicate with. The only reason we have this at a 4 instead of a 5 is Evolve. I assume Evolve is the listing agent. They were absolutely not responsive. And when you call, because they haven’t responded to the VRBO message in a timely manner, you are told to reach out to the owner directly. Which we did. But when Evolve finally reaches out, you spend quite a bit of time defending why you called the owner directly and handled your questions through them - because YOUR message says to do that and even provides the phone number. I would absolutely rent from Tenzin again. But I will not rent from any home listed by Evolve. (And if Evolve tries to disclaim this message - I have the VRBO message log, the call log and the email back and forth to prove my point.)

  *This review was originally posted on Vrbo