Bright Tobyhanna Home w/ Hot Tub & Fire Pit!

Reviews

• PA Crew

  5/5

  The house was exactly what we thought of it. It was very spacious, clean and welcoming. We had a great time and will definitely recommend to others.

  *This review was originally posted on Vrbo

• Not that bad

  3/5

  It was alright, it just that there was things broken already when when we got there and they don’t have laundry detergent and the fireplace wasn’t working and that’s it but overall it was okay.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Fidelia, we want our guests to have a smooth and enjoyable experience from start to finish, so we apologize that you encountered any issues during your stay. After reviewing your feedback with the homeowner, they wanted to share the following:
  
  - The fireplace is fully functional but needs to be connected to the propane tank. Our Guest Contact would have been happy to assist with this setup during your stay
  - We wish you would have reached out to us during your stay about the fireplace and the laundry detergent. We would have been more than happy to help with any issues while you were in residence to make your stay most comfortable
  
  Thank you for your feedback, and we hope to have the opportunity to host you again soon!

• Poco no getaway

  5/5

  We will come back

  *This review was originally posted on Vrbo

• I do not recommend,

  3/5

  Dirty and does not look like the photos. Broken ping-pong table, outside tub with bad smell. The main door has problems.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Ivan, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  
  - A new cleaning team has been hired to ensure the property meets our high standards moving forward
  - The broken ping-pong table will be removed to avoid any further issues
  - The hot tub has been thoroughly inspected and cleaned, and it is in proper working order
  
  Thanks for your valuable feedback as we continue to improve for future guests!

• House didn’t look nothing like the pictures

  2/5

  The back patio was in really bad shape we really could not be outside to enjoy it most of the chairs are broken or dirty including the hot tub. The bathtub upstairs was clogged the water doesn’t seem to go down properly we couldn’t really use it. The dishwasher and washing machine were both leaking when we tried using them. One of the pool sticks was damaged and the ping pong table was broken as well. Some of the tv remotes are missing batteries and or not working. Some chairs inside were broken as well. Overall we were disappointed with most of the house because it wasn't like it was advertised.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Desiree, we're sorry to hear that your stay didn't meet expectations, and we appreciate you bringing these issues to our attention. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  -We're arranging to hire a new cleaning company
  -We will check and replace any damaged items at the property.
  
  Thank you for your valuable feedback. We're addressing these concerns to ensure a better experience for future guests. We hope to have the opportunity to host you again and provide the 5-star experience you deserve.