Lake Harmony Home w/ Hot Tub < 1/2 Mi to Ski!

Reviews

• Quick Family Getaway

  5/5

  The house was perfect for our family getaway with our adult children and young grandson. Plenty of room to spread out and privacy for everyone when needed. The house was very clean. It was a huge plus that linens and towels were provided. We loved that there were things to do at the house like ping pong, air hockey and old school arcade games. We played them all. The hot tub was a plus as well. We did not want to cook so we appreciated the dining options that were so close to the house. We had dinners at the Boulder View Tavern and Shennanigans and breakfasts at Piggy’s and the Terrace Cafe (so cute) and the food was great at all four places. We even got pizza from Nick’s which was delicious as well. The weather cooperated on Saturday with some sunshine so we took a walk to Big Boulder lake. All in all, a great little weekend away!

  *This review was originally posted on Vrbo

• Great house and perfect location!

  5/5

  Our group of 8 adults and 4 children loved this house! It was the perfect size for us! Each family had their own sleeping space. The living room, dining area and kitchen were very spacious and gave our group plenty of room to relax and unwind. It only took us a few minutes to drive Jack Frost or Big Boulder. The house was clean when we arrived and the kitchen offered a ton of storage space.

  Parking was limited. We did read that in the check-in instructions. However, we were not aware ahead of time that only two additional vehicles could park in the guest lot. It was not a problem for us, but it would have been helpful to know this in advance.

  We also had a minor issue with the bathtubs draining slowly due to hair clogs. We were able to fix it on our own but a little maintanence would be helpful.

  Overall, I would highly recommend this home and I would stay here again!

  *This review was originally posted on Vrbo

• Nice stay

  4/5

  House was clean, nice location. Could use a better TV set up. Please see private feedback.

• Annual Summer Vacation

  1/5

  We are a group of seven adults that go on a yearly week long vacation. We choose VRBO for our stay as we have such good luck with the properties we have rented over the past eight years.We have been rated 5 star guests at each stay.We arrived at the Lake Harmony rental on Sunday August 6th in the early evening. We immediately noted several things, there was only one towel for each person, no bathmats.The closets were full of broken furniture and several light bulbs were out.As we got settled it was very evident how dirty this house was. We then started taking pictures as we started noticing more and more. The toilet in the master was absolutely filthy.We were very disappointed as we had paid a large cleaning fee in our agreement. I personally sent an email to the contact person in regard to atleast the towels with no response. I then called the number listed the following morning. I spoke to a woman names Colleen who was nothing less than rude, belligerent and condescending. She was very argumentative say we had a washer and dryer for the towels to wash them. We were not left any laundry soap or supplies, also only one pod for a week of dishes. We left for the day and came back to a bag on our door with three light bulbs, three towel bathmats,three rolls of toilet paper and a small laundry soap and dryer sheets. No more towels.The next incident was that we traveled from out of state with a trailer. No where was it mentioned in the description trailers were not allowed.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kathleen, we passed your comments on to the homeowner who would like to share the following: We do our very best to uphold high standards of hospitality for our property and provide all of our guests with an exceptional experience. We are sorry to hear that you did not have the five-star experience we endeavor to provide our guests.
  - We understand that you expressed frustration about the absence of laundry detergent and the dishwasher pods. As a common practice for us, we do provide three dishwasher pods with every rental. When you notified us about the light bulbs being out, we requested you share which ones so we could bring the proper ones but you couldn't specify. Upon inspection during cleaning, we found no light bulbs out, and the ones we had dropped off were still there.
  - Communication is important to us and in an effort to rectify your concerns, we offered to address any issues in person, but you declined. To ensure you were accommodated, we provided you with items, some of which aren't typically supplied. In all of our interactions with you, we maintained a professional and respectful manner. We simply explained that you had access to a washer and dryer for her towels.
  - We recognize that the only item that's damaged in the house is a broken end table in the closet with a broken leg. Guests can rest assured that we are currently waiting for repair.
  - We aim for transparency and apologize for any misinformation. Our association enforces its rules and regarding parking, trailers are not allowed on the property.
  We do all we can to make our home the best possible experience, and we look forward to this property hosting many satisfied guests.

• Vacation

  5/5

  Really enjoyed our time stay was great. Property was clean with all the amenities u could want. Really enjoyed the games offered and the hot tub.

  *This review was originally posted on Vrbo