Poconos Retreat w/ Private Deck & Lake Views

Reviews

• Great vacation home

  5/5

  We loved our stay! The host was very responsive and helpful. Our kids really enjoyed the game room, very comfortable accommodations would definitely recommend this house

  *This review was originally posted on Vrbo

• Relaxing Stay

  4/5

  House was very clean and well appointed. Comfortable for our

  family 0f 6. Community very rustic with an abundance of

  deer. The public pool area was sorely lacking in adequate seating for

  the size of the community.

  The owners were quick to respond to any questions & concerns that

  we had.

  Overall, we enjoyed our stay.

• Great vacation home for big group

  5/5

  My family and I came for a long weekend getaway. The host was very sweet and responded quickly. Check in process was great! The home was beautiful and fully equipped with everything we needed. The hot tub was perfect and relaxing. The lake views were beautiful. The home was very cozy. Would definitely book again!

  *This review was originally posted on Vrbo

• Great vacation home for big group

  5/5

  My family and I came for a long weekend getaway. The host was very sweet and responded quickly. Check in process was great! The home was beautiful and fully equipped with everything we needed. The hot tub was perfect and relaxing. The lake views were beautiful. The home was very cozy. Would definitely book again!

  *This review was originally posted on Vrbo

• Nice, clean and spacious but cold.

  3/5

  Property was nice, clean and spacious.

  We were surprised that it was so cold in the house and very disappointed when we walked in and saw thermostat at 48 degrees and outside temp 40 degrees. We turned the oven on to help heat the house. I called the homeowner after seeing a note on the fireplace stating fireplace did not work, no gas. The homeowner reassured me that there is gas and the fireplace will help heat the house. We left the property to wait for the house to warm up.

  On the second night the grandchildren were over and they complained basement was freezing. We increased the thermostat but it would not go much higher. I again called the homeowner to complain about the heat and then they raised the thermostat in the basement rooms via wifi. The homeowner controlled the temperature.

  If I am renting the whole house, I expect to have access to the heat to adjust to comfortable temperatures.

  Also the hot tub was not accessible right away. We turned it on and waited a full day for it to heat up.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for taking the time to share your experience at our property, Cheryl Lynn, we appreciate your feedback and the opportunity to address your concerns. We are committed to ensuring that our guests have a comfortable and enjoyable stay, and we sincerely apologize for any inconvenience you faced during your visit.
  -We acknowledge the unusually cold temperatures in the house upon your arrival, and we apologize for any discomfort caused. The out-of-gas sign on the fireplace was an oversight by our cleaner, and we assure you that the gas supply issue was promptly resolved upon your check-in.
  -Regarding the thermostat concerns, we appreciate your understanding of the winter conditions and the challenges it may bring. While each room has its own thermostat, we understand your expectations for control. We will work on better communicating this to our guests and ensuring they are aware of the individual thermostat controls.
  -We apologize for any inconvenience with the hot tub. We understand that it can be challenging, and we appreciate your patience. We will continue to emphasize clear instructions to our guests to maintain the hot tub properly.
  
  Your feedback is invaluable, and it helps us improve our services. Our commitment to offering a clean and welcoming environment for our guests remains a top priority, and we will persist in our efforts to ensure an exceptional stay for all those who choose our accommodations.