Albrightsville Cabin w/ Private Hot Tub + Deck!

Reviews

• over priced

  2/5

  We recently stated this VRBO property and unfortunately, it did not meet our expectations. While the location was great and offered beautiful views, the overall experience was lacking. First, the cleanliness was not up to standard upon arrival. We found that the kitchen microwave was dirty and one did not work. There were cob webs in all rooms and the air filters haven’t been changed in months. It could’ve used a more thorough cleaning. Additionally, some of the linens had stains, which was quite off putting. The beds were hard and uncomfortable. The pillows old and stained which made it difficult to have a restful sleep.The amenities advertise were not as described. The Wi-Fi was unreliable, making it difficult to stay connected, and the hot tub was not functioning during our stay despite being major reason, we chose this property. Communication with the property manager was helpful but his hands were tied due to the owners decisions and we felt our concerns were not addressed. There were safety concerns such as holes in the deck and no functioning smoke detectors.

  All the space itself was spacious and had potential the lack of attention to detail and maintenance really distracted from our overall experience. We were looking forward to our relax and getaway, but this property fell short of our expectations. I hope the owners can take some time to improve the cleanliness and maintenance for future guests.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Bethany, thank you for taking the time to share your feedback. We’ve connected with the homeowner, who wanted to address a few points:
  - The hot tub was cleaned the week before your stay, and although we offered to re-clean it and provide additional top sheets from another property during your stay, both offers were declined.
  - The built-in microwave is currently awaiting replacement and a countertop unit was provided in the meantime for guest use.
  - We understand the challenges you faced with the Wi-Fi, though please note this is managed by the cable company, which is unfortunately out of our control.
  - The home was thoroughly inspected before your arrival, and no cobwebs were present at that time. However, we have passed your concerns on to our cleaning team to ensure the highest standards for future guests.
  - Safety is a top priority for us, and the smoke detectors were checked and fully operational before your stay following a recent inspection.
  
  We truly appreciate your feedback, as it helps us improve the experience for future guests.