Albrightsville Home w/ Hot Tub Near Lake Harmony

Reviews

• Definitely issues but the owner was a huge help

  4/5

  We had a lot of unfortunate things happen during our stay but Yesi talked me through every issue and tried her best to fix all of them as soon as possible

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: ''Thank you, Amanda, for choosing our home for your stay with your group of friends. We’re glad we could assist you, especially when one of your friends accidentally locked herself out of the house. We appreciate your patience as we worked through this together! Thanks again, and we look forward to welcoming you all back soon!''

• No A/C

  2/5

  The home itself and location was beautiful (a little dirty and outdated in some areas). There were 6 of us plus a 1 year old. We stayed during one of the hottest weekends and the A/C in the main living area & kitchen were not working. We called asap & no one came until the next morning. They said it was fixed & we got back home in the evening to it still not working. Called again. It was almost 11pm before someone came. It finally got fixed after 2 whole days and then most of our family had to leave that next morning. We spent a lot of money on this vacation only to have to deal with all of this stress. I reached out multiple times to the owner and the managing company for some compensation. They eventually only credited us back $83. Definitely should have been more in comparison to what we spent. You also weren’t allowed to wear “outside” shoes in the house which they don’t tell you when you book the place. There are several ring cameras around the property. The feeling of being watched was very creepy.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you, Amy, for your feedback and for sharing your experience with us.
  We sincerely apologize for the inconvenience you faced during your stay,
  especially with the living room A/C not cooling enough during such a hot
  weekend. We understand how frustrating it must have been for you and your
  family.
  
  We acted promptly as soon as you notified us of the matter and secured a
  service provider to work on the unit, which was functioning but simply
  wasn't cooling enough for your comfort. We were glad to get it checked and
  resolved with added coolant.
  
  We were pleased that all other four A/C units in the house maintained
  excellent working conditions for your comfort while we worked on the one
  unit. Thank you for your patience.
  
  As for the policy on outside shoes, we will ensure that this information is
  clearly communicated to all future guests to avoid any confusion. We are
  conscious of maintaining a clean home for our family and all guests, and we
  keep our rugs and floors free of germs. We are aware of how unhygienic
  outdoor shoes can be, especially as we have a young baby who crawls on the
  carpeted areas. Thank you for understanding.
  
  Regarding home security, which we stated in our rental description of the
  house, we assure 100% privacy to our guests. The outside cameras have a
  privacy block and do not record video or audio of common outdoor meeting
  areas. The cameras are only active on non-rental days for theft protection,
  similar to all homes nowadays.
  
  Thank you again for your feedback. My family and I will ensure that we
  communicate all the above in our rental description for the comfort of our
  future guests. We appreciate maintaining open communication to help resolve
  any concerns or needs of our guests.

• Amazing Home

  5/5

  This place is amazing! The accuracy of the description is quite off though… IT IS FAR NICER THAN DESCRIBED!!!! I highly recommend staying here!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Chad, we are truly delighted you had such a lovely time at our home! Having such wonderful guests like yourself stay at our place was a pleasure. Thanks a bunch and please visit again soon!"

• Lovely little getaway

  5/5

  My sisters and I had a wonderful time! We spent time in Jim Thorpe and Lake Harmony - short drives away.

  We enjoyed the hot tub in the afternoon with the sun shining on us. A perfect time of rest and relaxation.

  Beds were comfortable and rooms were spacious enough. The house itself was very spacious and comfortable. Thanks for your hospitality!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you so much Laurie for staying at our house with your sisters! We are super happy you all enjoyed your time and totally relaxed in the tranquility and serenity of our home. Please visit again soon! "

• Amazing Stay

  5/5

  I had an amazing time at the house! It was very relaxing and tranquil! Very comfortable and cozy. A much needed break from the day to day stress of the big city!

  I will definitely be returning!

  Manager's Response:

  From the owner: "Thank you so much Mike for staying at our home! We are so happy that you enjoyed yourself and that you truly appreciated the tranquility of the natural space around the house. Looking forward to you visiting again soon!"