Updated Cabin w/ 360-Degree Mtn View: 1 Mi to Lake

Reviews

• 3/5

  The cabin is beautiful and has a spectacular view. It's also really close to the restaurants and shops in Medicine Park. Unfortunately, housekeeping was not good. There were dirty towels on the floor behind the main bathroom door, and dirty towels sitting inside the washing machine. The lint trap in the dryer had layers and layers of lint and clearly hadn't been cleaned over several loads. The shower curtain liner in the hallway full bath was extremely dirty. I understand that hard water leaves white stains on the plastic liner, but this had hair, bath products, and what appeared to be dried, mucusy blood on it. The refrigerator handles were chunky with dried on food. The cabinet wall behind the garbage can was crusted with dried bits of old food. There was a foul odor coming from the garbage disposal. The stove top and drawer fronts had dried on food. The two chairs in the living room had a lot of animal hair on them, as well as dried mud. It was really disappointing, because this is such a beautiful property. Also, the queen bed was very comfortable, but was very high. Initially my elderly mother was going to have that room, but she couldn't get into the bed (she does not have physical limitations--she's active and in good health). I ended up taking that bed, and it was difficult for even me to climb into. A small stepstool in that room would be very helpful. If it had been clean, this would have been a 5 star review, but unfortunately it was far from clean.

  *This review was originally posted on Vrbo

  Manager's Response:

  We want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - Thank you for taking the time to share your feedback and for highlighting what you enjoyed about the cabin and its location.
  - We’re truly sorry that the cleanliness of the home fell short during your stay. This is not acceptable to us and not the experience we want any guest to have, especially at a property we take great pride in.
  We’ve addressed this directly with our cleaning team to reinforce expectations, and the shower curtain liners have been replaced.
  - We also appreciate your suggestion regarding a stepstool for the higher bed and will take that into consideration to improve accessibility and comfort for future guests. Your comments are invaluable, and we regret that this stay didn’t reflect the standards we strive to maintain. We appreciate you bringing these issues to our attention.
  Thanks for your valuable feedback as we continue to improve for future guests!

• Amazing Cabin!

  5/5

  This cabin is updated and well maintained.

  It is very close to the Wichita Mountains Wildlife Refuge.

  We had a great time.

  Thank you, Chad!

• 3/5

  We've stayed at Crestone for several years and enjoy being "regulars." This time, however, we observed a few issues: the kitchen floor and island had a sticky spill the cleaning crew missed. Also, there's a long-term issue with the HVAC system making noise [an issue since the first time we stayed]. And the mattresses are now wearing enough to be truly uncomfortable--especially in the king size primary bedroom. Other than that, it's a lovely place to stay and we plan to return every few months for that incredible view!

  *This review was originally posted on Vrbo

  Manager's Response:

  "From the owner: Thank you for being a returning guest and for sharing your feedback. I appreciate you letting me know about the cleaning oversight and the mattress comfort, as those details help guide ongoing care of the home. I’m glad to hear you continue to enjoy the space and the incredible views, and I value your loyalty and thoughtful comments as we work to keep each stay comfortable and welcoming. I look forward to hosting you again."

• 5/5

  The cabin was cozy and felt like him. Perfect location for mountain views

  *This review was originally posted on Vrbo

• 5/5

  Awesome house and view!

  *This review was originally posted on Vrbo