Grand Windham Retreat w/ Fire Pit & Game Room

Reviews

• Underwhelming mountain cottage

  3/5

  The location and layout of the home was ideal for our family, but we were underwhelmed by the condition of the home. Many of the ceiling lights were not working, and the main living area was very dark. Plan to eat most meals out and you won’t be disappointed as the kitchen was not well stocked to prepare food (no spatulas or measuring cups) the ice maker made ice but did not dispense it and the filter for water was due to be replaced.

  The washing machine did not work and despite addressing it on the second day of our stay, it was not fixed.

  The linens are kept under lock and key so make sure you confirm the number of towels and sheets you need prior to your arrival. We were provided with the wrong contact info in our welcome email so there was delay in reaching the property manager.

  The property had a nice slope which was great for our kids (who are too young to ski) to sled. The basement was fun and spacious.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jillian, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - Thank you for sharing your feedback about your recent stay. We're glad to hear that the location and layout of the home suited your family's needs.
  - Regarding the kitchen, we want to clarify that we provide basic necessary kitchen utensils as part of our standard amenities. While our kitchen may not be equipped for preparing elaborate meals, it is designed to accommodate simple cooking needs. We apologize if this did not meet your expectations.
  - As for the lighting in the main living area, we understand that lighting preferences can vary from person to person. We have not received previous complaints about the lighting, but we will certainly take your feedback into consideration for future improvements.
  - Regarding the washing machine issue, we apologize for any inconvenience this may have caused. Given the extremely cold temperatures in the area prior to your stay, and we had not received any complaints prior to your stay, the pipes may have frozen temporarily. We appreciate you bringing this to our attention, and we will ensure that any necessary repairs are addressed promptly.
  - We apologize for any confusion regarding the linens and contact information provided. It was an oversight on our part, and we will take steps to ensure that future guests receive accurate information upon booking.
  We appreciate your understanding and patience during your stay, and we're pleased to hear that your children enjoyed the slope and basement area.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Very nice

  5/5

  Overall a very nice property.

  *This review was originally posted on Vrbo