Stateline Townhome < 1 Mi to Heavenly Ski Lifts

Reviews

• Beautiful place but it was filthy

  3/5

  When we arrived at 4pm someone was in the unit vaccumming and explained housekeeping staff had an emergency and did not clean our room. We were asked to wait until he finished after a 3 hour drive and with 2 young kids, one of which has compromised health and a disability.When we went in the unit it was unclean: ketchup and wine stains on the kitchen table, urine and pubic hair on both toilets, pubic hair in the shower, shabby towels, dirty bathmats. All of which prompted us to clean the unit ourselves and buy our own towels. Needless to say I did not feel confident sheets and other necessaties were properly cleaned.There was no parking permit and the door did not lock using the keypad as instructed.We communicated all of this to the company, who responded promptly and pleasantly, however, did not follow through on their promise to have someone clean the home.When we looked through the check-in binder, information was contradictory to what was emailed. Further proof the property was not cleaned/turned over was the check in information from the previous guest which included their email, full name, and payment details.It was centrally located with a beautiful view but nothing trumps basic cleanliness especially when they charge guests 250 for a cleaning fee. I would not come back and would not recommend it. I felt anxious and grossed out during our stay.

  *This review was originally posted on Vrbo

• Kelly

  5/5

  Great view. Enjoyed the unit. It was very comfortable for our family of 4. super convent for a quick drop off and pick up at Stage Coach.

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  3/5

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  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Aaron, thanks for your review! We hope you enjoyed your stay at this house. Your feedback is important to us so if there is anything we can do to provide a 5-star experience, please don't hesitate to reach out!

• Beautiful view

  5/5

  We enjoyed our stay, the view is magnificent and the townhouse is well kept and clean. We were able to park right in front and the location was great. Just 3 miles away from heavenly shopping center and gondola ride. We were even able to find a nice sledding spot for my 6 year old daughter just a couple minute drive away. Our family would definitely stay here again.