Ruidoso Cabin w/ Hot Tub ~ 2 Mi to Grindstone Lake

Reviews

• Dirty

  2/5

  This has been the worst house I’ve ever stayed in. First the house was not cleaned by 4:00pm the check in time. Second: someone had vomited in the blankets before we arrived and the blanket was covered with another blanket. That tells me that non of the blankets were washed or disinfected before we arrived. Third: The rag left in the kitchen to clean smelled really bad as well and there was no Clorox or cleaning supplies to wash the rag. Four: They don’t provide Shampoo, Conditioner, body wash, or lotion. Five: The towels provided for the jacuzzi were small towels. Six: The temperature was cold in some rooms and very hot in others.

  I’m usually very easy to please: however, we are paying a decent amount of money to have a decent experience that was not met. We were there from Friday to Sunday only.

  I did contact the number that was provided but it’s the number to the person that cleans and not the owner. I told her about the blankets situation and she offered to go wash the blankets the next day but what good was it if it was our vacation time, we didn’t want to be bothered or uncomfortable, we wanted relaxed time. Never again will I book this house and of course I would not recommend.

• Property accommodations and more inaccurate

  2/5

  Our family stayed at The Grizzlies Cozy Cabin in Ruidoso NM. Airbnb advertised the 4 bedroom 3 bathroom home; that was clean and all amenities including indoor community pool. At arrival, we found the home was not clean, trash was left in the trash can, candy wrappers in bedroom #2, the shared bathroom sink had no running hot water, and bedroom #2 was missing a full and twin beds. Renters read the reviews on this property; they are accurate. Neither the property manager or Airbnb have made this right. Instead they have suggested it’s spring break week, we are extremely busy and we didn’t have time to make repairs or update the condition of the property on our websites. Hopefully this review will save others the headache. Other than this breach, the location and hot tub were great.

  Manager's Response:

  Hi Cynthia & Eric, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns.
  - We take great pride in maintaining a clean and welcoming environment for our guests. We are surprised to hear about your concerns regarding cleanliness, as we prioritize thorough cleaning between stays. However, without specific details or photos, it's challenging for us to identify the areas of concern. We encourage guests to reach out to us during their stay so that we can promptly address any issues that may arise.
  - We apologize if the sleeping accommodations did not meet your expectations. We recently experienced an unfortunate incident where a bunk bed was damaged by a previous guest. In response, we quickly replaced it with a queen sofa bed to ensure that the total capacity of the property remained intact. Please note that updates to the property listing reflecting this change were made promptly after the incident.
  - We prioritize preventative maintenance to ensure that our property is in optimal condition for our guests. Additionally, we promptly address any reported maintenance issues to minimize any disruptions to our guests' stay.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.