Spacious Ruidoso Retreat: Game Room & Pool Access!

Reviews

• Place was great in terms of space cleanliness was lacking

  3/5

  Very spacious, has 4 floors which is great for large groups. The complaint was it was pretty filthy, the utensils were very sticky and like they hadn’t been washed, cups were dirty everything in the kitchen looks like it’s been used and not washed, I would suggest bringing paper plates and cups. The sheets in one of the rooms were dirty and we had to change them, the floor was sticky and there were hairs everywhere. I think this is the only complaint of they uped the cleaning it would be perfect.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Paola, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - I’m so sorry about the condition of the kitchenware. This time of year, rentals are often back-to-back, with guests checking out at 11 am and the space needing to be ready by 3 pm. We ask guests to wash the dishes or leave them in the dishwasher, but it sounds like the previous group may have put some dirty dishes back in the cabinets—our apologies for that! While it’s no excuse, it can make things trickier for the cleaning team to catch every detail. We’ll make sure to address this moving forward.
  Thanks for your valuable feedback as we continue to improve for future guests!

• Great

  5/5

  We enjoyed our stay in the house. The location is also great!

  *This review was originally posted on Vrbo

• Renter

  3/5

  Nice location

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for your review, Sandra. We’re glad you enjoyed the location of the property! If there's any additional feedback you'd like to share to help us improve, we’d love to hear it. We strive to provide the best experience possible for all our guests.

• Need Mainance

  2/5

  Several incidents.

  The towels are not clean in the bathrooms smells bad

  The sheets bed cover and blankets were not clean Smells old and dusty.

  The grill was super dirty

  The game room needs maintenance.

  No balls to play football table

  The pool table is super dirty. The poles are too old no heads.

  The STOVE only Two burners work.

  The Dishwasher is not working.

  Missing to many light bolts.

  The sofa in the main living room is broken.

  The sofas need to vent wash

  The internet password is not working.

  *This review was originally posted on Vrbo

  Manager's Response:

  Owner's response: "Oscar, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip.
  
  - We take cleanliness very seriously and are already in the works in obtaining a cleaner who will do the work to the satisfaction of us and each guest, we are sorry that it fell short of expectations.
  - We are looking into the comments you shared about the balls for the foosball table, the pool sticks, and the over all game room. If there is something that can be done we will see that it happens.
  - We will make sure the grill is clean and ready to go.
  
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to strive for the 5-star experiences we know we can deliver."

• Great place!

  5/5

  Really enjoyed our time at this property. Highly recommended

  *This review was originally posted on Vrbo