Walk to Ski & Trails: All-Season Angel Fire Escape

Reviews

• Great location

  5/5

  Met all of our expectations! It was cozy, warm and close to the ski slopes. It was an easy quarter mile walk or very convenient bus ride to the mountain. The kitchen was more than stocked with cooking supplies. The only thing is we didn’t realize there were extra towels in the closet, which would’ve been much more convenient if we would have looked.

• Christmas vacation

  5/5

  Property was great location2 blocks from angel fire resort

  *This review was originally posted on Vrbo

• 5/5

• Dingy, unkempt property.

  1/5

  Other than a smooth check in service and prime location, this property is a surrealistic nightmare. As soon as we entered, there was a stale, stark, musk in the air. The smell was strong and unchanging. I even went out and bought air freshener, candles, Lysol... but nothing helped. Even after a hot shower I felt dirty in this property. It was impossible to relax. upon arrival the cooking pans were dirty and there were rat droppings in the corner of the master bedroom. The comforter in the master smelled really bad, and there was hair on the sheets. The home is cluttered and small, so it was nearly impossible to shake the dirty feel here. We ended up canceling the remainder of our stay after one night, and moved to another property which was so much cleaner and spacious for only a few dollars more. For such a high cleaning fee, you'd really expect this place to be in excellent sanitary condition.

  *This review was originally posted on Vrbo

  Manager's Response:

  We were very surprised and disappointed to read your review, as this does not reflect the experience we aim to provide our guests.
  
  Cleanliness is a top priority for us, and we take your concerns seriously. We have already reached out to our cleaning team for an immediate review of their practices, and if they are unable to meet our high standards moving forward, we will transition to a new cleaning contractor to ensure this does not happen again.
  
  Additionally, we wish you had reached out to us during your stay. We strive to address any issues promptly to make things right for our guests.
  
  Your feedback is invaluable, and we appreciate you bringing these issues to our attention. We are committed to ensuring that every guest enjoys a clean and comfortable stay, and we will take every step necessary to prevent this from happening again.

• You get what you pay for.

  2/5

  We will not be staying here again. When there is people in the unit above the condo, it feels like they are going to fall through the ceiling. It is SO loud when they are walking around and shakes the whole unit. It’s very dark throughout the whole place and VERY tiny. Pots and pans looked like they were picked up out of a dumpster and there were no baggies or plastic containers to store cooked food in. There was carpet in the bathroom. The kids were so excited to have their own tv/dvd and Wii in their room only to find out that none of it even worked.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for your feedback. We're sorry to hear your experience didn’t meet expectations. One reason we love this condo is that it feels like a cozy retreat with easy access—just drive right up to the door. It also benefits from lots of natural light and only shares one wall with a neighboring unit.
  
  We haven’t personally experienced excessive noise from the upstairs unit, but we’ll reach out to address any concerns regarding future guest stays.
  
  We apologize that the Wii and TV setup in the kids' room weren’t functioning as expected. Our children have enjoyed it in the past, and we’ll ensure everything is checked for proper use going forward. We’ll also review the kitchen supplies to replace anything that doesn’t meet our standards. Your feedback is important to us, and we appreciate the opportunity to improve.