2 Blocks to Skiing & MTB: Angel Fire Condo

Reviews

• 2/5

  I contacted the host via VRBO asking some questions about the stay coming up and the weather and I never received a response. The next message that showed up was letting me know the final payment was due. Prior to arriving, we stopped to purchase groceries for our stay. We were not notified that the refrigerator in the unit was not working until we were already on our way. Had we been informed ahead of time, we would have adjusted our plans accordingly and avoided unnecessary expense and inconvenience.During our stay, we were told that a mini refrigerator would be delivered as a temporary solution. Unfortunately, this never happened. As a result, we were left without proper food storage for the duration of our stay.In addition to these issues, communication throughout the process was extremely poor. I never received a response to my initial question regarding snow conditions and the forecast prior to arrival. Follow-up communication during the stay was also inconsistent and unhelpful, leaving us without clear answers or resolution.Between the lack of advance notice about the refrigerator, the failure to provide the promised replacement, and the poor communication overall, this stay did not meet reasonable expectations.

  *This review was originally posted on Vrbo

  Manager's Response:

  We want our guests to feel supported and well-informed throughout their stay, and we appreciate you sharing your experience. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We did not receive messages through VRBO but did share our direct cell numbers by email so communication could happen more quickly, and we remained in constant contact by phone and text throughout the stay, even during the Christmas holiday.
  - When the refrigerator was found to not be cooling properly on the day of arrival, we contacted a repair technician immediately. A part had to be ordered, which took longer than usual due to the holiday.
  - We communicated updates as soon as we had them so you knew what to expect, and we’re sorry for the inconvenience this caused during your trip.
  - To help in the meantime, a cooler with ice was provided, a small refrigerator was delivered, and the full repair was completed toward the end of the stay.
  Thanks for taking the time to leave your review.

• 4/5

  Great location, great price. Condo needs a good deep cleaning and new mattresses.

  *This review was originally posted on Vrbo

• 4/5

  It was a very nice place.

  *This review was originally posted on Vrbo

• Great location

  5/5

  Great communication with hosts, location was ideal for skiing, and our family of five had space for everyone in the condo.

  *This review was originally posted on Vrbo

• Convenient Angel Fire Stay

  4/5

  Location was great and condo was plenty roomy for a 3-day stay. Amenities also well taken care of. All in all, good value for money.

  *This review was originally posted on Vrbo