'The Gathering Place' Condo - Steps to Ski Lift!

Reviews

• Decent option

  3/5

  The pictures in the listing make the rooms, especially the living room and kitchen, appear much larger than they actually are. I am sure the listing is accurate but the pictures were a bit deceptive. The bunk bed room is a converted closed patio and not very welcoming but did serve it's purpose. The leather love seat has been replaced with two upholstered chairs. We were unable to get the dishwasher closed to run a cycle. The microwave is very outdated but did work. The washing machine would throw an error code and not complete the wash, except for the sanitizer option which did run. The living room TV has Dish but we were unable to get it to work, which may have been operator error. There was an electric fireplace in the livingbroom which was very nice. We had big concerns and issues with the cleanliness upon arrival. We reached out to the owner and their local contact, the housecleaning service owner, and they did their best to make it right. The ski base is about a 6-8 minute walk but it is an incline uphill and is a bit of a struggle when carrying all your gear. It is still closer than the parking area behind the resort. The parking states 2 cars per house but it is first come, first serve and difficult to maneuver larger vehicles. The guest book was one of the best I have seen and very helpful. Overall, we had a place to stay to ski and the owners worked with us and were easy to reach but it could use some updates and attention.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Adrienne, the right vacation property is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to clarify the following:
  – The condo was professionally photographed, with square footage listed to set appropriate expectations. The bunk bed room is accurately shown and includes a quiet sitting area with two chairs and a small table. The listing also shows the microwave and specifies guest access to two parking spots in the lot, along with the distance to the ski base. We recently replaced the leather loveseat with two upholstered chairs, maintaining the same seating capacity. A photoshoot is planned this Spring to capture the update.
  – The dishwasher, washing machine, and TV have all been tested and are functioning properly. The washing machine has multiple settings, and we provide a detailed welcome book and are available for questions.
  – We provided an industry-standard refund for the cleanliness issue you experienced, coached the cleaning team, and took steps to ensure it doesn't happen again.
  The homeowner takes great pride in creating a welcoming environment for guests. We’ll continue working together to ensure a positive experience for all future visitors.

• Family ski trip

  5/5

  We had a great time and loved the location. Perfect for our family ski trip!

  *This review was originally posted on Vrbo

• Great access to ski area!

  5/5

  Perfect for 5 of us, had everything that we needed with great communication from the property manager. Super easy to get to a shuttle stop to get up to the lift and ticket areas. Great stay!

  *This review was originally posted on Vrbo

• Angel Fire

  3/5

  I never give negative feedback, but when we arrived the floors had not been cleaned, there was hair in the showers.And there was an empty condom wrapper by one of the beds that clearly did not belong to us.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Dusty, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following:
  - Thank you for choosing to stay in my Angel Fire, New Mexico condominium and leaving a review, as guest feedback is vitally important to the success of my vacation rental business.
  - I'm genuinely sorry to hear about the cleanliness issues you encountered during your stay. This does not meet the high standards I aim to provide for my guests. I wish you had reached out during your stay, as we would have been more than happy to address these concerns promptly and ensure your comfort.
  - Rest assured, we are taking immediate steps to rectify the cleaning issues you mentioned. Your feedback will be instrumental in helping us enhance our services for future guests.
  
  Once again, thank you for sharing your feedback, and we sincerely apologize for any inconvenience you experienced during your stay. We hope you'll give us another opportunity to host you and provide you with a more enjoyable experience.

• Fantastic!

  5/5

  Overall we enjoyed the property. We even saw deer in the front each morning. The lady who lives on site that manages the property is absolutely awful. This is no reflection on the owners that rented the property to us. We had all things available that we needed to enjoy our stay.

  *This review was originally posted on Vrbo