Luxe Lodge Near Smoky Mountains: Views & Hot Tub!

Reviews

• 1/5

  We were extremely disappointed in the "Luxe Lodge". What was advertised and what we experienced were very different.The grill shown online was a Weber, but the house had a cheap substitute with no igniter, forcing us to light it manually—dangerous and frustrating. The Master bed was rock hard, squeaky, and impossible to sleep on. For a house advertised to fit 14, basic comfort was missing.The kitchen was poorly equipped: a burnt-tasting coffee maker, scratched non-stick pans (some dirty on arrival), and not enough utensils for even 10 people. The spa, pictured as scenic, was actually tucked behind a garage on a mossy deck. Towels smelled of mildew, the water pressure couldn’t support multiple showers, and several lights were burnt out.Maintenance and safety were serious concerns. Carpet staples stuck up in the basement, the Master toilet leaked and made loud noises at night, and seating in the living room didn’t come close to fitting the group size advertised. Wi-Fi was slow and unreliable, and the Fire Stick remote was missing.There were a few positives: each bedroom had its own bathroom, the second fridge in the garage was helpful, and the view was nice. Unfortunately, these did not outweigh the many problems.This property feels neglected, misrepresented, and far below the standard its price suggests. What should have been a comfortable group stay turned into one frustration after another. I cannot recommend it.

  *This review was originally posted on Vrbo

• 4/5

  Very nice house, well supplied. Had a few problems with hot tub and fireplace and the property manager tried to fix, was very apologetic, got a break on the rental fee.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Carol, we’re really sorry the hot tub wasn’t working during your stay—we did everything we could to get it fixed quickly, but unfortunately, the timing didn’t work out. As for the fireplace, we were there right after your visit and didn’t have any issues, so it may have just been a tricky log. We do hope you were still able to enjoy your time at the cabin, and we appreciate you sharing your experience.

• 5/5

• Great home

  5/5

  House was beautiful, with plenty of room. Drive up the mountain was the only down side.

  *This review was originally posted on Vrbo

• 5/5

  We loved the house. Perfect for a family reunion.

  *This review was originally posted on Vrbo