Steps to Slopes! Sugar Top Condo w/ Pool & Sauna

Reviews

• 3/5

  Super small hot water heater. Several light bulbs out on overhead lights. Parking on property was annoying. View was fantastic.

  *This review was originally posted on Vrbo

  Manager's Response:

  We’re glad to hear you enjoyed the fantastic view, and we’re sorry to hear that a few aspects of your stay missed the mark. We followed up with the homeowner after reading your feedback, and they’d like to share the following:
  - The homeowners have installed a brand-new 40-gallon water heater, which is the largest unit that will fit in the apartment, to provide the best hot water capacity possible for guests.
  - They’ll take another look at the overhead light bulbs to ensure everything is working properly, and there are also spare bulbs available in the kitchen cabinet if needed during a stay.
  - Because the resort is located at the top of the mountain, parking near the building is reserved for unit owners and guests with physical disabilities. Complimentary van service is provided to help guests travel between the assigned parking area and the building.
  Thank you for your feedback as we continue to improve for future guests!

• 3/5

  There is NO onsite parking - the team has to use a van to take you to parking, also this is not a ski-in ski-out resort, you have to go to the resort below it and jump on at the lift.

  *This review was originally posted on Vrbo

  Manager's Response:

  "We always want our guests to feel comfortable and well taken care of. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  -Because the resort is located at the very top of the mountain, the spots immediately next to the building are reserved for accessibility and owners to ensure safety and ease of use.
  
  -We provide several resort parking lots within a 5-minute walk, along with a complimentary van service that ferries guests to and from their vehicles for free.
  
  -Regarding ski access, while the lift is located at the neighboring resort just below us, the van service is also available to help transport guests and their gear quickly and easily.
  
  -We appreciate this feedback as it helps us better set expectations for our mountain-top retreat!
  
  Thank you for taking the time to leave your review."

• 4/5

  Sugar top condos are amazing.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: “Thank you for your business. Please visit us again.”

• Very nice place

  5/5

  The condo was clean, spacious, and comfortable; in other words, it was as advertised. While the weather did not cooperate much while I was there and the unit was in the clouds much of the time, whenever the clouds lifted the views were exceptional. And in general, the location was great for exploring the area. When I plan another trip to western NC, I definitely will try to stay here again.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: " I’m so glad to hear you found the condo clean, spacious, and comfortable, and that the location was great for exploring the area. It’s wonderful that you were able to enjoy those exceptional views when the clouds lifted. I’d be delighted to host you again on your next trip to western NC!"

• Breathtaking views

  5/5

  We loved our stay on sugar mountain, will be coming back again.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "Thank you for your business. Please visit us again."