New Bern Home w/ Direct Access to Neuse River

Reviews

• Very quiet and beautiful views.

  4/5

  We had. Great time. Great views and very quiet area. Nice and clean.

  *This review was originally posted on Vrbo

• location saved the stay

  2/5

  On arrival after a 15 hour drive, and arriving at 9 pm, first impression was it was a nice property. The next morning when we could see, it was a different story.

  It looked as if the property was never cleaned. The area around the stove was covered in burnt food, the previous guests left food in the refrigerator. None of the outside lights worked on the porch. The remote to the screened in porch lights didn't work. The ceiling fan in the master bedroom didn't work. The queen bed in the middle bedroom broke the second day.

  Previous guests left the crab traps in the water unmarked by the dock, found them by waling into them and getting scratched on the legs. The previous guests left trash in the outside trash can that now had maggots and flies, you are required to take your trash with you when you leave. There were metal sparkler wands left all over the yard going toward the dock from the fourth of july. It looked as if the cleaning company hasn't cleaned under the beds in months. Dust and trash found under beds, behind nightstands etc. I was told that if i wanted lights outside that I could try and put new light bulbs in.

  They didn't have any light bulbs at the house.

  It was disappointing because the location and the house was very nice, but the condition of the property and the cleanliness of the house was not up to par considering the cost to rent the property for a week.

  The property manager did respond to my texts and calls, overall disappointed.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Ryan, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  - We apologize for the oversight in cleanliness. The area around the stove and the refrigerator should have been thoroughly cleaned. Our cleaner insisted that the area was cleaned and that food was not left in the refrigerator. To prevent this in the future, we’ve requested that they take photos and videos of the property for quality control. Additionally, the dust and trash under the beds, and the metal sparkler wands, have been addressed, and the area has been cleaned up.
  - The exterior porch lights and screened-in porch lights have had their bulbs replaced, and we’ve added new batteries for the remote. We weren't aware of these issues and appreciate you letting us know.
  - The ceiling fan in the primary bedroom is being replaced.
  - The queen bed in the middle bedroom, which is relatively new, has been repaired. We’re unsure what caused it to break but will monitor its condition closely.
  - Regarding the crab traps left in the water, we weren't aware of this issue. We understand it was a safety concern and will ensure better communication about the traps with future guests.
  - The outdoor trash should've been handled by our cleaner, and this issue has been addressed to ensure it doesn’t happen again.
  - The property is stocked with light bulbs, and we regret that these weren’t already replaced for you.
  We appreciate your positive remarks about the location and the property itself, and we’re sorry that these issues impacted your overall experience. Your feedback is crucial for us to make improvements. Thanks for choosing to stay with us.

• Great Rental!

  5/5

  Great Rental! Accurate description with great sunset views and easy water access. Beds and furniture were comfortable, which isn't always the case!! Really nice new dock with kayak access.

  Comments note that the road into the property is dirt which was a check in the plus column for this trip. The road is well maintained even if not paved.

  Hope to return again!

  *This review was originally posted on Vrbo

• Amazing view but challenging drive to and from property

  3/5

  This property has amazing river views but is 5.5 miles off the paved road. The dirt road has been graded but has many ruts and waterholes (after it rains). It took about 25-30 minutes to get back to the house or back out to the paved road. If you are in an old vehicle you could probably go a little faster but it still takes a while to reach the property. The house has some updates (stainless appliances) but could have used a thorough cleaning. The kitchen chair pads were stained and needed cleaning or to be replaced. Bathrooms had newer toilets and were clean. The king bed linens were fine and the bed was comfortable. There was a nice screened-in porch with string light but no switch to turn them on. There were two spotlights on the corner of the garage that stayed on 24/7. They were right outside the king bedroom and shined through the blinds making it difficult to sleep. The yard has a wonderful view but the old flower beds had lots of weeds growing up. We went out to sit at the rod iron table set in the yard and one of the chairs was broken and almost laid all the way back.It was further from downtown New Bern than expected. We adjusted our schedule to only come and go once daily to avoid the extended drive in and out. We elected to to leave a day early to avoid the long drive in an out.A little bit of elbow grease and TLC would make this property spectacular.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Bridgette, thank you for sharing your valuable feedback with us. We genuinely appreciate your input, and we've made sure to pass on your comments to the homeowner. They've provided some additional information they'd like to share:
  -"Firstly, we'd like to express our gratitude for bringing up the dirt road. Your feedback has led us to include this detail in the listing for the benefit of future guests.
  -We're glad to inform you that there is a remote for the string lights, and this information has now been added to the Welcome Book. This enhancement will undoubtedly contribute to a more comfortable and enjoyable stay for our guests.
  -We've also diligently discussed your concerns with our cleaning crew, and they've taken proactive measures to ensure that any potential issues are avoided in the future. We're committed to maintaining high standards of cleanliness and comfort for all our guests.
  -Regarding the spotlight concern, while we didn't encounter it during our visit, we'll certainly keep a lookout and address it if necessary. Your feedback is invaluable in helping us maintain a top-notch experience for all our guests.
  -Lastly, we're pleased to share that the broken iron chair has been replaced, enhancing the overall comfort and aesthetic of the property.
  Thank you once again for sharing your thoughts. We're hopeful for the chance to host you once more and provide you with an even more satisfying experience."

• What a view!

  4/5

  We had a excellent view and the bed and pillows were wonderful. The road to the house was rough but we brought Susie's and food and just enjoyed the surroundings

  *This review was originally posted on Vrbo