Fire Pit & Game Room: Marshall Getaway w/ Views!

Reviews

• Great place for family!

  5/5

  We had a great time with plenty of space for the littles, the teens and the adults. It was in the teens outside but we were comfy and warm in the house. The kitchen had everything we needed to feed all of us for the time we were there! It was our second stay and we will be back again next year. The host was great and checked in by phone before we left, which was a great touch.

  *This review was originally posted on Vrbo

• Beautiful view

  5/5

  We have stayed in many mountain homes and the view from this home is a top 2. The home was just right for the 15 of us as no one had to sleep on the floor or an air bed. many took hikes in the area each day and some enjoyed the antique shops in the area. Our host responded quickly to our emails.

  *This review was originally posted on Vrbo

• Family memories

  5/5

  Plenty of room for all in a clean home. The view is amazing! We have stayed here twice for weekend with our large family and will plan to use this property again. Also the property contact is easy to reach with any questions or concerns.

  *This review was originally posted on Vrbo

• Weekend Reunion

  5/5

  Great views and peaceful setting.

  *This review was originally posted on Vrbo

• Spacious house with plenty of VIEWS!

  3/5

  House is spacious and can accommodate an extended family gathering. Bedrooms were large, with adequate amenities. Overall, the house is old but fits in with the mountain home vibes. There are windows in every room that maximize opportunity for mountain views. House has been furnished thoughtfully, kids really loved the table and library in the upstairs sunroom. The game room was also a HIT! It has arcade games, ping pong, foosball, and a PIANO! The only issue with the house was the cleanliness, or lack thereof. The house was tidy but DIRTY! The fans in the bedrooms had half an inch of dust built up, also dust trapped in the exhausts in the bathrooms, there were hair on the bathroom floor upon our arrival, the main floor was so dirty that my son's feet were black with dirt with just 5 minutes of walking on them. They need to fire their current cleaner and get a new one. I would have given 5 stars if the property was clean. A hefty cleaning fee is charged for NO cleaning.

  *This review was originally posted on Vrbo

  Manager's Response:

  Mariam, thank you for your valuable feedback and for highlighting the aspects of our home that you and your family enjoyed, including the space, amenities, and entertainment options.
  
  I'm truly sorry to learn about the cleanliness concerns during your visit. The weather conditions, with consistent rain, unfortunately, led to more mud and dirt being tracked inside than usual. However, this does not excuse the standards of cleanliness you experienced. We take full responsibility and sincerely apologize for any discomfort caused.
  
  We've always received positive remarks about our cleaning service, making your feedback both surprising and a cause for immediate action. We are committed to ensuring our home meets the high standards our guests expect and deserve.
  
  Rest assured, we will address these concerns with our cleaning team to prevent future occurrences. Had we been aware during your stay, we would have made every effort to resolve these issues promptly.
  
  The cleaning fee supports a professional service aimed at providing a clean, welcoming environment for every guest. We're disappointed we missed the mark for your stay and are dedicated to making improvements.
  
  We hope to have the opportunity to host you again and provide a stay that fully meets your expectations.