Rumbling Bald Resort Home: Deck & Lake Access

Reviews

• Family relaxing

  5/5

  We had a great time in this home. The host outdid herself with design and anything you might need. Beautiful porches make you feel like you are in a treehouse!

  *This review was originally posted on Vrbo

• Golf Trip

  5/5

  Convenient and perfect for a golf weekend.

  *This review was originally posted on Vrbo

• Lake Lure

  5/5

  The place was clean and had tons of space! Not a new house but was great for our needs. Rumbling Bald is so much fun for all ages. Can’t wait to return.

  *This review was originally posted on Vrbo

• 5/5

  The house was spotless and great location to everything!!

  *This review was originally posted on Vrbo

• Still waiting for a refund...

  3/5

  When we arrived to the property the first night it was 45 degrees outside that night. We all woke up freezing the next morning just to find out that the heat was completely off. I called the management company to see if we could turn the heat on but they wouldn't answer their phone. Later that afternoon we were doing dishes just to notice water pouring out from the cabinet under the sink. When we opened the doors under the sink there were two plastic bowls under the sink to catch water and the bowls were overflowing. No one informed us that there was a leak under the sink but clearly someone was aware. I called the management company again and still no answer. There is also no option to call a particular number if there is an emergency. From there on out if we needed to rinse a dish or needed water we had to use the half bath sink near the front door during our stay. After 24 hours of still not hearing from the management company I called again on day 3 of our visit. Someone finally answered our call and said they got our voicemail and they are working on finding a plumber. They also let us know that they were aware of the leak under the sink prior to our stay and that the owner said they fixed it. They did have a plumber stop by while we went out to dinner on our last night, but we had to leave the doors open under the sink in case his temporary repair burst they wanted us to be able to see the water. The house was a great size and had plenty of space but bring your own towels because everytime we would use one at the house there would be hair stuck to the towel. After brushing my teeth one morning I grabbed a hand towel that they had hanging up and while wiping off my mouth with the towel I could see a long curly pube hair on the towel in front of my face. Absolutely disgusting!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Heather, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the state of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following: "Heather, our sincere apologies for your unfortunate experience. We will be issuing a full refund. While we were aware of the plumbing issue, we had not been informed of all the issues listed here by our local representative and will address this with them. We will be checking our contact information and procedures to make sure our guests are always able to reach the guest contact, and working closely with our cleaning team to make sure nothing will be overlooked in the future. Again, our sincere apologies, as this is not the experience we strive to provide for our guests. We look forward to getting these concerns ironed out so that we can provide a wonderful stay for each of our guests."