Well-Equipped Emerald Isle Townhome: Pets Welcome!

Reviews

• Beach visit with my Dog

  5/5

  Rented this townhouse and spent 5 days. The beds and furniture were comfortable and the kitchen had enough equipment for us to make light meals at home. It was very nice to be able to bring our dog along with us and he enjoyed the beach as well. I was pleasantly surprised that this dog friendly rental had no sign of previous pet stays - all was clean and odor free. The only equipment that could make this rental better would be a set of beach chairs.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "Thank you for your feedback, Bonnie! We are glad you had a great stay. We had some tailgating chairs for the beach, but they took a toll the previous season and had to be tossed; sorry we didn't have replacements in by the time you stayed this year.
  Please come back and stay again!!"

• The weather sucks

  4/5

  From the other reviews the front porch light still wasn't working

  *This review was originally posted on Vrbo

• 1/5

• Good location but needs a deep clean

  2/5

  We had difficulty with check in. The directions emailed and texted didn’t match, the door lock battery was dead, and no exterior lights worked.After an hour we finally got help fron some very nice people who let us in. This is the first vrbo property I've stayed at that had peeling cabinets, peeling furniture, and toilet seats worn through. The shower curtain in the master bath was disgusting and mold covered. The listing says that shampoo/body wash are provided but the containers aren't labeled as to what is what. The walls, windows, baseboards, doors all need a good wipedown. The location is easy access to the beach and other community amenities. The deck had some pretty moldy furnishings and is not closed off as the picture suggests and my family didnt feel comfortableusing it as there was a camera pointed at the deck. .Its nice that there is a dog park nearby (not fenced).

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Candi, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - We provide the contact information for the property manager who is always willing to resolve any issues while a guest is at the property. The property manager did not receive any complaints from you regarding cleanliness issues while you were at the property. If you had shared this they would have done what was necessary to rectify those issues immediately. 
  - The check-in pack is given to each guest when they stop by the SunSurf office. This packet includes the door code and required parking passes for the property.
  - We apologize if there is a bit of wear and tear on the cabinets and furniture. We will be doing some maintenance as soon as we can.  The items you mention are still in very good condition and a little wear does not affect the function.
  - We checked the coffee table and there is no mold it is merely a little wear and you can see the wood showing through. We have painted the coffee table.
  - We apologize that the shower curtain was not replaced by the cleaners. We have since replaced this.
  - The shampoo, conditioner, and body wash are labeled. The print at the top of the bottles are small, but they are labeled.
  - We have our cleaning crew keep an eye out to ensure anything that needs a deep clean is thoroughly cleaned but we have guests who toss their bags against the walls, we can't control this.
  - We have had a very cold and dry season at Emerald Isle and this is not the weather that allows mold to grow. The Polywood chairs are less than 1 year old and on a covered deck and are still in excellent condition with no mold. The deck is not closed off; if has stairs to the backyard. Nothing in the listing implies the deck is closed off.
  - We have a security camera pointed at the back steps for security purposes and if a guest chooses to do so they can unplug it while they are at the property.
  We are confident that future guests will have excellent stays as we are accustomed to delivering.

• Feb stay

  5/5

  We loved the location. Easy walk to the beach and didn't have to cross any busy roads.Kitchen and dining area were on the small side but functional. Bedrooms were good sized. The cleaning crew could be Not terributnot

  *This review was originally posted on Vrbo