Updated Beech Mountain Condo w/ Views, Near Skiing

Reviews

• Beautiful view!

  5/5

  The accommodations were clean and nice. It snowed while we were there so we enjoyed the views and seeing deer in the neighborhood. Since the lower/drop off road was blocked off, loading and unloading from the parking lot was challenging. It was a long walk up and down icy stairs.

  *This review was originally posted on Vrbo

• Family Ski Vacation

  2/5

  The location was perfect and we enjoyed many aspects of this property which is why we were wiling to pay a premium for our stay.

  However, the biggest issue was the cleanliness of the unit which was extremely lacking.

  As a guest there are a number of standard expectations: clean sheets washed after the prior guests, clean dishes, and clean bathrooms. Although we paid a cleaning fee for the next guest to experience a clean unit, we did not have that experience. Instead, we had to wash all the sheets because they were stained and covered in the prior guests’ hair. We had to wash all the dishes, pots/pans, utensils because they were visibly dirty. And the bathroom toilets were dirty and showers had tile with mold/mildew.

  When we complained to the property we were questioned and there was doubt about our claims legitimacy. We gave them more than ample opportunity to respond to our complaints but communication went dark. I would never stay at this property or any managed by the same group.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Brenda, we take guest feedback seriously and passed your comments on to the homeowner who would like to clarify the following: 
  - On the day of your arrival, we reached out to you via text to inquire about your experience with our place, particularly regarding cleanliness and comfort as we do with all of our guests. Unfortunately, we didn't receive any response. Surprisingly, the next day, we received photos of the primary bedroom in disarray, indicating that the protective cover had been removed from the mattress. One of the photos included a close-up of a single hair on an item, making it difficult to discern its origin or location.
  - In response, we informed you that we shared the photos and comments with our cleaning team. After reviewing the images and comments, they confirmed that they cleaned the property thoroughly, meeting our high standards. Our records show they spent two hours on-site, the usual time it takes to prepare the condo. We only work with professional cleaners recommended by Evolve, and they consistently do a meticulous job getting the property ready for guests. 
  - Guests are responsible for loading and running the dishwasher as part of our checkout process and house rules. Our cleaners handle unloading the dishes. If the dishwasher isn't loaded or dishes appear dirty, our cleaning crew takes the time to clean and put them away, invoicing us for an additional amount. It's worth noting that we didn't receive an invoice for extra dish cleaning from the previous guests, indicating that the cleaning team found the dishes to be clean when they put them away.
  - The bathrooms received a thorough cleaning, including a deep clean with a focus on scrubbing the grout in the showers, just two weeks before your stay. This process effectively eliminates dirt and mildew that might accumulate in those spaces.
  - We sincerely apologize that our communication and response times impacted your stay.
  We take our guest experience seriously and strive to provide an enjoyable stay for each guest. 

• We were off the aee the wizard!

  5/5

  We went on a girls trip and stayed for the weekend commumication was great and check in was super easy. The location was perfect. Beds were super comfy and plenty of room for our party of 7. We will be back next year.

  *This review was originally posted on Vrbo

• Nice view in quiet remote area

  4/5

  The Beech Mountain Condo was comfortable and an attractive place to stay. There were many steps that are not well lit for after dark arrivals. Small but well equipped kitchen,

  *This review was originally posted on Vrbo

• Nice place, had plenty of room for my family

  5/5

  Very nice place over looking the MTNs. Loved all the deer roaming around the property.

  *This review was originally posted on Vrbo