Serene Kimberling City Retreat w/ Boat Dock & Slip

Reviews

• Great Stay!

  5/5

  Place was great! Super clean and close to the pool and dock. Nice large kitchen table for meals and we loved sitting on the large deck. Spacious rooms and living room. Bathroom was also spacious. Owner was fast to respond to any questions. The TV is actually bigger than the one in the photo and there is no longer a floating water mat, but a floaty you can lay on. Pool area and swim area at the dock were super nice and we loved the food and drinks at the Goofy Goose. Will definitely be returning to that resort.

• 3/5

  Kids had a blast

  *This review was originally posted on Vrbo

• Great Communication- but “Lipstick on a Pig” type of property

  2/5

  The owner, Ashley & property manager, Karen, were quick to respond, but the property itself was not that great.

  We stay in Kimberling City an avg of 5-6x's a summer, we decided to try this property because of the boat slip that was advertised with the property.

  Ashley did give us early access to the property, which we appreciated.

  The main level was okay (we rented the 2 bed/1 bath unit), newer floors + new kitchen & appliances. The basement however was not so great - strong moldy/musty smell (which we thought was due to all of the rain we had recently & we thought if we aired it out it would go away). After looking closer you could see evidence of past water damage along the baseboards & walls. The bedrooms & bath are in the basement.

  We also had a variety of bugs + spiders on the walls/corners of the basement/ceilings & beds. They gave us a can of spray to help mitigate the problem - but it didn’t help. A bug here or there is common-you’re in a wooded area + around water, the amount in this unit is ridiculous!

  The main floor living space was 89 degrees when we got off the lake on Saturday & the AC was not working, it was quickly recharged. Time to replace your 1980's condensing units!

  If you read reviews from 2011-2014 about this property not much has changed! Added some cheap paint + new flooring + new appliances but they didn’t properly redo the unit.

  Again, they are quick to respond, however it seems they are too cheap to fix things right the first time.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kristina, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following:
  -Each room is equipped with a window unit to maintain a comfortable temperature, supplemented by three additional units and a main air conditioner. Recent heavy rainfall has unfortunately increased the presence of bugs, but we conduct thorough inspections of all units before each check-in.
  -Regarding the musty smell you mentioned, it is likely attributable to the property's basement and wooded surroundings. We strive to mitigate any odors, using fresheners throughout the units. While our units have been modernized, they have not undergone complete reconstruction.
  We strive to ensure that every guest enjoys the best possible stay, and we eagerly anticipate hosting many more satisfied guests at this property, as evidenced by our other reviews.