Contemporary Lakeside Haven w/ Dock & Hot Tub

Reviews

• Great place and area

  5/5

  Our group had a great stay!

  *This review was originally posted on Vrbo

• Great!

  4/5

  Great trip place was perfect! The neighbor next door was super nice and friendly and we enjoyed our trip thank you

  *This review was originally posted on Vrbo

• July 2024

  3/5

  The house and location was absolutely gorgeous. However, the home was NOT cleaned properly or sanitized. It was very dirty in general and they need to hire a new cleaning service. Also, the hot tub was nearly unusable as it was so dirty. The evening before we were leaving someone came unannounced to service the hot tub and informed us not to use it because it's going to need a full dump and refill, which was not of our doing. There are quite a few broken things in the home. The downstairs shower, the ice maker, the jacuzzi jets in the master bath. The washing machine also broke while we were there doing the light loads of towels. I did not receive responses from any contact personnel provided.

  *This review was originally posted on Vrbo

  Manager's Response:

  Travis, thank you for your feedback. I’m truly sorry to hear that your experience didn’t meet your expectations. Cleanliness is a top priority, and we have a clean home guarantee, meaning if anything isn't up to standard, we respond and correct it immediately. Our records show we were not notified during your stay about any issues with the cleaning, and I wish we had the opportunity to address this for you while you were there.
  
  As for the hot tub, I apologize for the inconvenience. Regular maintenance is necessary to ensure safety and cleanliness, but the visit should not have interfered with your enjoyment. I will work with our service team to improve communication around this in the future.
  
  I am also sorry about the maintenance issues you encountered. We will inspect and address the items mentioned, however we have posted for guests to bring a bag of ice for the freezer. The bathtub jets are off intentionally. Our goal is to provide a comfortable, well-maintained space, and your input helps us improve.
  
  Once again, I appreciate your feedback, and I sincerely apologize that we fell short of the 5-star experience we strive to provide. We hope to have the opportunity to host you again in the future with these improvements in place.

• Great vacation place for kids and adults

  5/5

  House was beyond our expectations! Kids and adults had a blast swimming off the dock. My daughter and I got up every morning and drank coffee by the lake and watched the sun rise.

  We brought our tandem kayak and enjoyed early mornings on the lake.

  Good response from property manage dat we arrived and thought we had an issue.

  We are already looking at coming back next year and sty at the house again.

  PS

  Neighbor with the Great Dane named Dominic, was very friendly and helpful.

  *This review was originally posted on Vrbo

• Poor Maid Service

  3/5

  No clean towels were available, dirty towels were in the laundry, so we had to wash them our self, propane tanks were empty, so we couldn't use grill for our diner once arrived. Propane was brought only next morning.Contact phone # provided is for Maid service, which is not useful for any other questions except cleaning..., had to call three times to explain my issue to maids, so they can pass it on to the owner.Other than that stay was good.

  *This review was originally posted on Vrbo

  Manager's Response:

  Richard, thank you for bringing your recent experience to our attention. We apologize for any inconvenience you encountered during your stay. We appreciate your patience as we worked to address the issues you raised, including the propane shortage and towel availability.
  
  Upon reviewing our records, we observed the prompt communication and efforts made to resolve the propane situation on the evening of your arrival. We acknowledge the oversight regarding towels in the washing machine, and steps will be taken to ensure this does not happen in the future. We also appreciate your cooperation with our maintenance technician during their visit the following morning.
  
  Your feedback is invaluable to us, and we will use it to improve our communication and service delivery for all future guests. We sincerely apologize for any lapse in our usual high standards and hope to have the opportunity to welcome you back in the future for a more seamless experience.