'Hilltop Hideaway' Branson Home w/ Trampoline!

Reviews

• Filthy Home- Disappointing!

  1/5

  Do not stay here!!! As pretty as the view is outside- you can’t even enjoy it with how dirty the home is on the inside. So disgusting!

  Multiple air vents had layers of dirt on them, the sheets were not washed-we found stains & hair in almost all beds the first night, the dishes in the cabinets had dust all over them, fridges had spills & pieces of food in them, the microwaves were dirty, no light in the most active area (kids room), hair clogged in the shower, the trash could not be taken out because there were no trash cans, the floors were disgusting- not swept & definitely not mopped(all of our feet & socks were black), there’s food, dirt & dog treats in all areas of the house esp near & under the couches, the fans have dirt caked on them, there was a dirty wash rag beside the bed, the dishwasher wouldn’t start & so much more.. NOTHING in this home was clean & doesn’t appear to have been cleaned beyond a quick sweep in a very long time. I have NEVER stayed in a rental as disgusting as this. Host blames it on previous guests vs taking accountability for not cleaning the property as they advertise.

• Great with a few issues

  4/5

  The house was nice, large, and private. We did have a couple issues, but they wouldn't necessarily keep me from staying again.The bunk room had an overhead light and fan, but we were unable to locate a switch. There was a little Lamp placed in the window, but it wasn't enough light for that big room. We also had trouble figuring out where to take out the trash. We did eventually find the trash bins at the bottom of the driveway by the road. There was also a cleanliness issue. There were some cabinets in the living room and kitchen that needed cleaned and showed signs of pests.Our trip was Wednesday to Saturday. Wednesday evening I reached out by text about the light issue but didn't get a response. Thursday, I tried calling about the light and trash, but didn't get an answer. I also tried reaching the history through their email and through the VRBO app but not reply. Friday night I received a text with checkout instructions. Again I mentioned the light, but no response. Saturday morning I messaged as we were leaving and she did respond to that message and said the the light was only partially installed and the electrician had some trouble with it and was going to come back later. I shared my other concerns and she assured me that she was going to address the cleanliness issues personally. She also said that the reason she hadn't responded was because she had been sick in the hospital. She was friendly and helpful the times that I did get to talk with her.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "I appreciate all feedback and ask all my guests at the end of their stay
  I had explained that the whole house had been sprayed n traps down for insects under the cabinets of the tv the week prior and w all the rain we get a lot of insects coming in and I appreciate knowing all issues to get them taken care of quickly and we already took care of it and the light was broken from a guest and we got electrician to replace the fan light but it wasn’t working so he set a time up to come back.
  Thank you, good or bad, we want to know all issues to fix the problems, or if things are broken, to replace things.
  I’m sorry for not answering. I like to have good communication.
  Hope to see you again, and thank you for the 4-star rating."

• Unfortunately Disappointing

  2/5

  There is a fair bit to get through here. Some of it was unique to our stay. I'm limited to 1,500 characters. Most relevant below. Cleanliness:The house was unreasonably dirty when we arrived: dirty dishes in the dishwasher (and no power there or other places due to work in prog.), floor turned children's feet black with dirt/grime, the counters, cabinets, and fridge had evidence of dripping spills from prior guests. Dirty microwave with food splatter. Pet hair was present on the main couches and in at least one tub (the big jacuzzi tub in the pictures). We were meeting friends with kids coming from another state (4 adults, 5 kids) and didn't want to pivot at the last minute so we ultimately bought cleaning supplies (none handy, the only sink sponge for example was clearly dirty from many prior uses) and made the best of it. Paper products were used when possible and all other items were washed prior to use. Other bad highlights:- Workers at property every day, including two days while we were in the home with little warning. Extenuating circumstances that arose before our arrival, but handled exceptionally poorly. Work was never completed, and areas remained unavailable during our stay. - Over communication from owner. I'm on vacation, texts/calls every day was too much. - Very uneven heating/cooling leaving some guests uncomfortable at night. - Host showed up during checkout, awkwardEventual partial refund was appreciated, but insufficient considering all details.

  *This review was originally posted on Vrbo

• Big family get together.

  5/5

  Place was great for a big group. Host was very accommodating.

  *This review was originally posted on Vrbo

• Hilltop getaway.

  3/5

  We loved the porches. Beautiful scenery. Plenty of room for all of us.

  *This review was originally posted on Vrbo