Coastal Wells Cottage w/ Access to Game Room & Gym

Reviews

• Disappointed in Ct

  3/5

  The cottage was lovely, exactly what we expected. Unfortunately we did not receive the lock box code from the owner, called her she gave us the code, it didn't work, the keys were in the office. We arrived, trash was left outside the door, the floors were dirty, every table (dining, kitchen, living room, sunroof, master bedroom) had crumbs on them. The dishwasher was full and a coffee cup with coffee in it was in the machine. Called the owner, she said see would come over the next day. Did not show up. We swept the floors, washed them and the tables down, emptied the dishwasher. We were not impressed.

  Manager's Response:

  Hi Virginia, We want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - The check-in process involved a required stop at the front office for registration and parking, which may have contributed to the initial confusion with the lockbox.
  - We made multiple attempts to reach out during your stay to follow up on your concerns, but weren’t able to connect.
  - We offered to stop by the next day, but that visit was declined.
  - Cleanliness is a top priority for us, and we would have welcomed the opportunity to resolve these issues in person if allowed.
  
  Thanks for your valuable feedback as we continue to improve for future guests!

• Lovely cottage

  5/5

  Our stay at the cottage was lovely. The location was excellent. It was nice that we had a cottage that did not have a lot of traffic driving by as it was in a dead end street. It looked exactly as advertised and was clean and in good condition. we would be happy to stay again.

• Great cottage rental!

  5/5

  I always adore staying at Summer Village! Great cottage, adorable decorations and very well equipped with kitchen basics, pillows, etc. aC worked great as did the ceiling fans. Beds were comfortable. Absolutely no complaints!!

  *This review was originally posted on Vrbo

• Cute

  4/5

  The neighborhood is perfect; quiet dead end street. The pools and grounds were spectacular and clean. The cottage itself was cute and well stocked. My only issues were: we arrived after 3pm and the cleaner was still there and said she had been there for 2 hours though you wouldn’t know it. Floors were dirty, bathroom was not clean and the tub was filthy. We ended up cleaning everything after she left. The mattresses and couch are very well worn. Lots of “stuff” and oversized furniture made this place seem even smaller. Overall, our trip was great but would maybe try a different cottage next time.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Meghan, I'm deeply saddened to learn about your experience at my charming cottage. Upon hearing your feedback, I took immediate action by bringing in a new cleaning company to address the issues you encountered. They have since taken over, ensuring a higher standard of cleanliness moving forward. It's disheartening to hear about your disappointment, the cottage has remained unchanged for the past 17 years without any previous complaints. Rest assured, the cottage is accurately depicted in the photos, showcasing its authentic charm and furnishings. Once again, I apologize for any inconvenience caused and appreciate your valuable feedback."

• Nous avons adoré le site et l'emplacement.

  4/5

  Le cottage est très bien, par contre le ménage n'était pas adéquat. Le prix payer versus le service rendu n'est pas satisfaisant.merci

  *This review was originally posted on Vrbo