Keaau Home - 34 Mi to Volcanoes NP, Near Hilo

Reviews

• Keston

  5/5

  Absolutely wonderful.. also it was kid friendly.. my kids love it.. it couldn't get any better the that.. thank you very much..

  Mahaloz 🤙🏼 da Mendoza's

  Manager's Response:

  From the owner:" I am glad you enjoyed your stay, come back again and tell your friends."

• 5/5

  We loved staying here. It's close to a main road, so it can get a little noisy with traffic. However, this place is clean and nice. Would definitely recommend staying here.

  *This review was originally posted on Vrbo

• Keaau Home

  2/5

  Needs a good

  Manager's Response:

  From the owner:
  We've received your private feedback and are working with our crew to address the concerns mentioned. Thanks for your stay and insight.

• Mahalo

  4/5

  Mahalo

  *This review was originally posted on Vrbo

• Noisy and Dirty

  2/5

  It is on a main highway and is very noisy. Also, the place--ceiling fans, pull out couch, counters, etc. were very dirty. Definitely not cleaned well by any means.

  *This review was originally posted on Vrbo

  Manager's Response:

  Marie, thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Maintaining a high standard of cleanliness is of utmost importance to us, and we are disappointed to learn that your expectations were not met in this regard.
  
  We have addressed your concerns with our cleaning team to ensure that they adhere to our rigorous standards going forward. Additionally, we regret that our efforts to rectify the situation promptly did not meet your expectations, and we apologize for any inconvenience caused.
  
  Upon investigating further, it appears there may have been some miscommunication regarding the checkout procedures. We kindly request our guests to follow specific guidelines to facilitate a smooth transition between stays. It seems that there were some discrepancies in this instance, such as leaving dirty dishes in the sink, not stripping the beds, and failing to consolidate linens and trash as per our instructions.
  
  We value your feedback and take your comments seriously as we continuously strive to improve our guests' experience. We hope that despite this setback, you were able to enjoy your time with us and that you will consider giving us another opportunity to provide you with the exceptional stay you deserve.