Hilo Apartment w/ Lanai - 2 Mi to Beaches!

Reviews

• disaster

  1/5

  Killed two cockroaches and one bedbug, moved out 1 day earlier and can’t get any refund! Pests control should be done before renting! Completely disaster! Other than that, the property is well decorated and equipped.

  Manager's Response:

  From the Owner: "Aloha Yu,
  While we take all complaints very seriously, we are truly sorry to hear about your experience with the two cockroaches in the unit. We take pride in the unit we have in sanitation and cleanliness. However, this is a tropical climate, and unfortunately, cockroaches are something that everyone here in Hawaii deals with, and it is impossible to eradicate them completely. I have already communicated to Evolve about the methods my cleaners use to mitigate this issue by using a combination of gel baits, traps, boric acid & bifrenthrin pesticide sprays and sprays in the unit for guests to use. As for the bedbug, we will be partnering with a reliable pest control service for ongoing inspections and preventive treatments.
  
  Meanwhile, I have instructed my cleaners to do treatments after every clean instead of once a month. Due to the fact that condos are very susceptible, I am awaiting responses from other exterminators to see if what I have been currently doing is sufficient.
  After your complaint, I went immediately to the unit, could not find any bed bugs, we use mattress encasement to protect from bedbugs, and have minimal furnishings to minimize clutter in the rental to reduce hiding spots. Evolve had asked you for a photo of the bed bug, as I need to show the pest control company what you had found for them to assess ongoing inspections and preventive treatments."

• A very cute place

  5/5

  We spent 3 nights in this very comfortable apartment and had a lot of pleasure. This accommodation is very convenient to visit Hilo and the east coast of Hawaii.

  There is everything you need for cooking in the kitchen.

  It’s a perfect place to stay with your family.

  Manager's Response:

  Mahalo nui Veronique for leaving us a wonderful 5-star review! We sure do appreciate guests like you and for taking the time to comment about your stay with us. We hope to have you stay with us again should you ever visit our lovely island in the future.

• Awesome Stay at Hilo Apartment

  5/5

  My family’s experience at this Hilo apartment was enjoyable and worthwhile. First, we were fortunately able to check in a lot earlier than expected. Once we got into the apartment, we noticed some fine touches such as a prepared welcome basket for me and my family. There were many amenities for my family. The property was walking distance to the Hilo coastline and driving distance to many beach parks which was a plus. Compared to the other accommodations in town, we believe that we found a lot of value with this property and would love to stay here again. Thank you very much to our host, who was prompt with communication and helpful throughout our stay!

  Manager's Response:

  Mahalo nui Rick for taking the time to leave us a stellar 5-star review and describing your trip to our beautiful town. We sure do appreciate detailing your experience as it is very helpful to other guests who are looking to stay in Hilo and values the true "aloha" spirit we try so hard to give to our guests! We strive to provide much more than a place to stay, we want our guests to experience what I used to when I was a kid growing up here. We hope to have you again in the future, thank you again!

• Nice Apartment

  5/5

  This apartment is very nice and fully equipped. The homeowner ~ Kelly is also very nice and has prepared the Welcome basket for us. It was a great experience!

  Manager's Response:

  Thank you so much Ying for taking the time to leave us a 5-star review! Being such a big group staying, you went above and beyond to take such great care of the apartment! Mahalo nui loa. It was a pleasure having you and your family stay with us. Thank you so much also for the wonderful white tea! This is the first time a guest has left us a gift :)

• A really nice place to stay!

  5/5

  After working all day, then catching a flight to Hilo late in the evening, l was exhausted when l arrived at the apartment. As soon as l entered, it felt warm and inviting. The decor was "spa like" and created an environment of comfort and calmness. There was a sweet welcome sign greeting me by my name, and a wonderful bowl filled with local "treats " that was perfect for a hungry traveller. And in the fridge was a filter pitcher full of ice cold water, and cups of Greek yogurt! There were pr I justotein shakes as well that were perfect for a quick early morning breakfast before dashing off to work! It was obvious that the Hosts put much thought and effort into creating a perfect "Home Away from Home" for the busy traveller. It was perfect for me!

  Manager's Response:

  From the Owner: "Mahalo nui loa Gayle for taking time out of your very busy schedule to leave us a stellar 5-star review! We were so blessed that you chose our apartment for your stay in Hilo. It is our priority to ensure working travelers such as yourself have a nice, warm, and welcoming place to rest. Please take care of yourself and keep us in mind the next time you get assigned back to Hilo. A hui hou (until we meet again), thank you for caring for the Big Island community"